Ooma Forums

Ever since I got my Ooma, it has worked great, with one exception. Anytime there is a power loss, whether for just a few seconds or down for hours, it is very difficult to get the Ooma back up and running. I always have to manually reset the cable modem and/or Ooma, and it almost always takes many attempts before it works. Anyone know why and if there is an easier way to get it back up and running after a power loss?

lentilocks wrote:Ever since I got my Ooma, it has worked great, with one exception. Anytime there is a power loss, whether for just a few seconds or down for hours, it is very difficult to get the Ooma back up and running. I always have to manually reset the cable modem and/or Ooma, and it almost always takes many attempts before it works. Anyone know why and if there is an easier way to get it back up and running after a power loss?

If you reboot the Modem, but not the Ooma Telo, and the Ooma Telo then self reconnects, the problem probably is with your Modem or Internet signal. If this is the case, see if your Modem has a reset function, reference your Modem owner's manual. If so do a Modem reset. Note: if your Modem contains batteries, they must be temporarily removed to have a successful Modem Reset or Reboot.

Some other suggestions:
Try connecting Modem-Router-Ooma.

You could try an Ooma Telo factory reset:
Ooma Telo Factory Reset::
Dial *#*#099 on the phone attached to Telo phone port to issue a factory reset.
A recording will come on the line and ask if you really want to do a factory reset. Press 1 for yes, and press 2 or hang up for no. After pressing 1, you will hear a busy signal. After hanging up, the Line number 1 light stays lit yellow on the face of the Ooma Telo. After a short period of time, only the Line number 1 & 2 lights remain lit blue. Then after more time, the Ooma Telo goes into the boot sequence, and comes back on line.

If you are using an Ooma Wi-Fi dongle, you have to access Ooma Setup and rescan for the Wi-Fi network before a Wi-Fi connection can be made. The same is true for DSL, if you have to enter Connection type PPoE and a Name and Password for the Internet provider connection. You may want to reset MAC address to Use Built In, reset your Quality of Service Upstream/Downstream Internet Speed settings, and Bluetooth settings if you are using Ooma’s USB Bluetooth dongle. Ooma Telo handsets will have to be re-registered.

thanks for the tips thunderbird. I just tried something new -- my previous configuration was Modem --> Ooma --> Router -- I tried switching it to Modem --> Router --> Ooma, and it worked on the first try. Hopefully the call quality isn't badly affected.

lentilocks wrote:thanks for the tips thunderbird. I just tried something new -- my previous configuration was Modem --> Ooma --> Router -- I tried switching it to Modem --> Router --> Ooma, and it worked on the first try. Hopefully the call quality isn't badly affected.

If your Internet speeds are high enough, you shouldn't have any problems.

One thing that I'd do connected either way is:
To help stabilize your Ooma Internet connection turn off MAC address Spoofing, which can cause dropped calls, garbled voice, and other problems, by doing the following:
If your Ooma device is connected Modem-Ooma-Router, access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem and the Ooma Device. Repower the Modem. When the Modem is done booting repower your Ooma device.

If your connection is Modem-Router-Ooma or Modem/router-Ooma, temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on Internet, go down to INTERNET Port MAC Address: and change setting from Automatic to Use Built In. Click on Update device. Remove power from your Modem (or Modem/Router), your Router (skip to Ooma Device if have Modem/Router) and Ooma Device. Repower the Modem (or Modem/Router). When the Modem is done booting repower your Router (skip to Ooma Device if have Modem/Router). When the Router is done booting, repower your Ooma device.