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Re: HD2 Handset orders
Posted: Fri Oct 26, 2012 1:58 pm
by SMichlin
I ordered 2 handsets on 10/17, began chatting with CS on 10/24 (one week later). I was told they would be shipped in 5-7 business days. Told the same thing on 10/25. Today, (business day #7) I was told they will be shipped "next week". Apparently the only thing about being "available on 10/17" was Ooma's availability to charge my credit card. Very disappointed.
Re: HD2 Handset orders
Posted: Fri Oct 26, 2012 2:13 pm
by richj11
Oh my, I JUST received a UPS Tracking email. Ordered early on 17 OCT.
Was it my turn or was it the email I sent them last night asking WTF politely?
Rich
Re: HD2 Handset orders
Posted: Fri Oct 26, 2012 3:09 pm
by SamA
richj11 wrote:Oh my, I JUST received a UPS Tracking email. Ordered early on 17 OCT.
Was it my turn or was it the email I sent them last night asking WTF politely?
Rich
Same here, 7am on the 17th for 4 phones and just got a number... the cynic in me says they just generated everyone's shipping label to placate us so I'll believe it when UPS reports picking it up
Re: HD2 Handset orders
Posted: Fri Oct 26, 2012 4:22 pm
by richj11
Oh, here is the best part.... Less than 30 minutes after I got the UPS Notification, I received this response from CS:
"Dear Rich,
Good day! Thank you for contacting Ooma Customer Care!
I understand your concern. Let me work with you on this.
I checked with our Sales Department and was informed that the shipping will start next week due to the high demand of this device.
We apologize for the delay.
If you have further questions or require additional clarification, please write me back and I will respond to you as quickly as possible, usually the same day. Your satisfaction is important to me, and I will make sure we bring this to resolution consistent with your expectations. If it’s more convenient, you can also visit our support website
https://www.ooma.com/support and check out our wide variety of helpful articles that may answer any additional questions that might come up in the future.
Thank you for choosing Ooma! Have a nice day!
Sincerely,
Eleanor
Ooma Customer Care Specialist "
Re: HD2 Handset orders
Posted: Sat Oct 27, 2012 6:54 am
by jh_austin
My order shipped yesterday. I had ordered two handsets in them morning of Oct 17. I hope everybody gets theirs soon!
Re: HD2 Handset orders
Posted: Sat Oct 27, 2012 8:52 am
by dioxide45
Confirmed through the UPS tracking number that the package is in transit. I know some had previously reported a tracking number but it was not showing up in the UPS system for several days.
Re: HD2 Handset orders
Posted: Mon Oct 29, 2012 8:35 am
by Clark75115
I got my Handset. It only took 11 days from order to delivery. You might want to work on that Ooma.
Re: HD2 Handset orders
Posted: Mon Oct 29, 2012 2:08 pm
by alicat876
Finally received confirmation email that my order has shipped. No information available yet on UPS website.
Re: HD2 Handset orders
Posted: Tue Oct 30, 2012 9:38 pm
by umbertob
I got two HD2 handsets today. Too bad I had ordered 3 of them... There was a note in the box, missing handsets will apparently ship in 3-4 weeks.
Needless to say, I was charged for 3 of them nearly 2 weeks ago.
Re: HD2 Handset orders
Posted: Wed Oct 31, 2012 8:44 am
by richj11
umbertob wrote:I got two HD2 handsets today. Too bad I had ordered 3 of them... There was a note in the box, missing handsets will apparently ship in 3-4 weeks.
Needless to say, I was charged for 3 of them nearly 2 weeks ago.
Same thing here. I only received a partial shipment. How could OOMA not foresee this and give it's customers some kind of heads up?
I was a little disappointed that all I have is a "note" telling me to be patient. No email, no call...
Completely unsatisfactory... in my opinion.