Re: Account Notification
Posted: Mon Apr 22, 2013 8:34 am
Have any of you heard about Razer?
They accidentally had a 90% off coupon that was used by thousands and thousands of customers to purchase items FAR below cost.
They made a big press release announcing that they'd honour the coupon, as the massive losses are worth it when it comes to keeping their customers happy. It's also good publicity, and their customers will give them free 'word of mouth' advertising.
I think Ooma could learn a LOT from Razer. A LOT.
Many of us Hub owners would probably be willing to pay the cost of the Telo hardware, providing we were at least able to keep the old terms and conditions. I don't think this is an unreasonable expectations for existing customers.
Seriously Ooma, why can't you just do this? Sure you wouldn't collect the taxes, but you aren't collecting those from Hub owners now anyway. So what would change? Just customer happiness, and less legacy hardware to support! I know I'd be a lot happier, and would probably refer more customers to them.
Some companies get it, and some don't, but goodwill is worth losing a bit of money. It should come our of their marketing budget.
They accidentally had a 90% off coupon that was used by thousands and thousands of customers to purchase items FAR below cost.
They made a big press release announcing that they'd honour the coupon, as the massive losses are worth it when it comes to keeping their customers happy. It's also good publicity, and their customers will give them free 'word of mouth' advertising.
I think Ooma could learn a LOT from Razer. A LOT.
Many of us Hub owners would probably be willing to pay the cost of the Telo hardware, providing we were at least able to keep the old terms and conditions. I don't think this is an unreasonable expectations for existing customers.
Seriously Ooma, why can't you just do this? Sure you wouldn't collect the taxes, but you aren't collecting those from Hub owners now anyway. So what would change? Just customer happiness, and less legacy hardware to support! I know I'd be a lot happier, and would probably refer more customers to them.
Some companies get it, and some don't, but goodwill is worth losing a bit of money. It should come our of their marketing budget.