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Blocked numbers still ringing through
Posted: Fri Jun 07, 2013 2:23 pm
by ia2ca
Noticed today that one particular number has called our house 3 times in the past 2 days. We blocked it after the first call, but they are still ringing through. Same caller ID number and same text name. Does show as blocked in our call log...
Re: Blocked numbers still ringing through
Posted: Sat Jun 08, 2013 7:45 am
by Tom
'Enable personal blacklist' is unchecked on your account.
Re: Blocked numbers still ringing through
Posted: Sun Jun 09, 2013 10:26 am
by ia2ca
What would have caused this change? I have enabled it previously - is this one of those things that require a modem reboot before it takes effect?
Re: Blocked numbers still ringing through
Posted: Sun Jun 09, 2013 11:34 am
by Tom
All call blocking and forwarding is handled on servers, not on the telo.
There was a MyOoma bug that could cause someone's blacklist settings to be reset but that was fixed late May.