Hub goes off line.
Twice in the last few weeks, the Hub went off line. With it my internet connection to my computer went down. I have comcast cable. The cable runs to my cable modem, then to the Hub, then to my router and then to my computers and phones.
I first time I rebooted everything, cable modem, Hub and router. The last time, since my cable modem looked normal and my TV was up and running, I just rebooted the Hub and router.
The dilemma is:
1. Does anyone have the problem of the Hub going offline. The tab turns red and I lose connection to the internet and have to reboot.
2. Should I use a splitter from my cable modem, one line to the router and one to the Hub.
When this happens, if I not looking at the Hub or Scout, I do not know my phone is not working. If on on the internet, at least I know when the Hub goes offline.
Should I just wait till it happens again and get more specific information. I'm in south NJ.
Walt
I first time I rebooted everything, cable modem, Hub and router. The last time, since my cable modem looked normal and my TV was up and running, I just rebooted the Hub and router.
The dilemma is:
1. Does anyone have the problem of the Hub going offline. The tab turns red and I lose connection to the internet and have to reboot.
2. Should I use a splitter from my cable modem, one line to the router and one to the Hub.
When this happens, if I not looking at the Hub or Scout, I do not know my phone is not working. If on on the internet, at least I know when the Hub goes offline.
Should I just wait till it happens again and get more specific information. I'm in south NJ.
Walt
Re: Hub goes off line.
That will not work. Your cable modem has been configured by Comcast to allow only one IP address to be provided. With a "splitter" (actually that would have to be a switch) the hub and router would need different IP addresses. Comcast will provide you with two IP addresses if you pay an extra monthly fee for the privilege.Walt wrote:2. Should I use a splitter from my cable modem, one line to the router and one to the Hub.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Hub goes off line.
Why not plug ooma into your router like a pc?
If ooma went down your internet connection will still be up and you'd have more control of QOS if you need it.
Wayne
If ooma went down your internet connection will still be up and you'd have more control of QOS if you need it.
Wayne
- jmassimilla
- Posts:525
- Joined:Sat Feb 07, 2009 4:38 am
- Location:Burlington County, South Jersey
Re: Hub goes off line.
....plus you would know if it was the hub actually cutting off or if it was your internet going down.
Customer since Feb 2009
2 Hub/Scout
1 Telo/Handset
Lifetime Premier Subscriber
2 Hub/Scout
1 Telo/Handset
Lifetime Premier Subscriber
Re: Hub goes off line.
Good point.
Wayne
Wayne
Re: Hub goes off line.
I've had my hub go offline when directly connected to my Comcast modem (modem -> ooma -> router). I seem to have solved the problem by setting the hub from automatic to Dynamic (DHCP) on the "Network" tab of setup.ooma.com.
I think that the hub isn't detecting that it needs to request an IP address via DHCP, and when the DHCP lease expires (which takes a week or so) Comcast stops routing any traffic to or from that IP address.
I think that the hub isn't detecting that it needs to request an IP address via DHCP, and when the DHCP lease expires (which takes a week or so) Comcast stops routing any traffic to or from that IP address.
Re: Hub goes off line.
Thanks for two things to try. I thought they recommended the Hub to be between the cable modem and router, so I'll try leaving it there for now and switch to Dynamic (DHCP) and see it that helps. If the problem returns, I'll try moving the Hub after the router.
Have you heard of anyone else having the Hub go off line?
Walt
Have you heard of anyone else having the Hub go off line?
Walt
Re: Hub goes off line.
Well it's 6/2 at 11PM and Ooma went down. I rebooted and it was still off line. Waited about a minute and tried again. This time it came up.
See the post about- 6/1/7:40AM
Seems they had a similar problem.
Walt
See the post about- 6/1/7:40AM
Seems they had a similar problem.
Walt
Re: Hub goes off line.
Hey Walt,
I also have Comcast, my modem is a motorola SURFboard and when I first set up my ooma I had it after my older linksys router.
My set up was modem-router-ooma and I was having the same problem your having, every week or so the hub would go down and I'ed have to reboot everything to get it back up.
I've changed my setup to modem-ooma-router, set the QoS as outlined in this forum and it's been working great for eight week or so.
Hope this helps,
I also have Comcast, my modem is a motorola SURFboard and when I first set up my ooma I had it after my older linksys router.
My set up was modem-router-ooma and I was having the same problem your having, every week or so the hub would go down and I'ed have to reboot everything to get it back up.
I've changed my setup to modem-ooma-router, set the QoS as outlined in this forum and it's been working great for eight week or so.
Hope this helps,
“Perhaps through hunger you will obtain
a new appreciation for the sustenance offered.”
Lieutenant Commander Data
"to his pet cat Spot"
Federation Starship Enterprise
NCC-1701-E
a new appreciation for the sustenance offered.”
Lieutenant Commander Data
"to his pet cat Spot"
Federation Starship Enterprise
NCC-1701-E
Re: Hub goes off line.
Same thing happened to me overnight, and I ended up putting the modem inside the router for the time being. I'll call support today and see what's up. I'm still guessing that the Ooma isn't properly renewing the DHCP lease: if the lease expires Comcast stops routing traffic to it.Walt wrote:Well it's 6/2 at 11PM and Ooma went down. I rebooted and it was still off line. Waited about a minute and tried again. This time it came up.
See the post about- 6/1/7:40AM
Seems they had a similar problem.
Walt