Blue light off on my Ooma Telo

[tfraley]

The blue light is no longer on. I can still make and receive calls and the voicemail picks up, but the blue light is off and when a call comes I can't screen it. There's no sound. I can retrieve voicemails from the unit. I tried unplugging it and plugging it back in. The light blinks red then the blue light comes on then it shuts off again. It doesn't flash or anything. Is there something that I need to reset?

[kdmc69]

If you have the original Telo (numbers and other buttons on it), have you used the buttons at the top to try to adjust the brightness and sound? I've seen other posts saying that their cat had sat on the Telo, or the maid had just cleaned the dust off. The buttons are sensitive so it doesn't take much to change the setting.

[tfraley]

It's not the original Telo. There are no numbers on it. And I don't have a cat

[oomamaniacal]

It's not the original Telo. There are no numbers on it. And I don't have a cat

Still begs the question, the brightness (rewind) control does nothing? Would be helpful to eliminate the usual, quick-fix remedies when diagnosing the issue.

Did you recently switch from Premier to Basic?

[tfraley]

Well there's something I didn't know. The rewind button solved the issue. I don't have a cat, but I do have a little dog who does hop on that table to bark at people outside. I came home today and the Telo was on the floor.
The blue light is on and everything is back to normal. Thanks

[glumley930]

I had the same problem. My Ooma was working but the blue light was not coming on. I hit the reverse button on the unit and my light is back on. Thanks for the tip.