Important Service Update for Ooma Hub Owners

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Dennis48755
Posts:2
Joined:Thu Oct 08, 2009 3:36 pm
Re: Important Service Update for Ooma Hub Owners

Post by Dennis48755 » Fri Nov 18, 2016 9:11 am

I placed my update order Thursday 11/10/2016, It shipped the next day Friday 11/11 and is currently out for delivery for today.

This fast shipping amongst the recent reports of back orders, makes me concerned that my order may have been interpreted as a new customer order and that I will begin to get charged taxes and fees.

I mentioned to the call taker that I was one of the early hub/scout owners calling in regard to the special offer and gave them the Offer Code.

Dennis

UPDATE: The shipment/order I received from above, contained only the Bluetooth adapter I ordered with the Telo & Linx.
Last edited by Dennis48755 on Sat Nov 19, 2016 9:42 am, edited 1 time in total.

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: Important Service Update for Ooma Hub Owners

Post by Tom » Sat Nov 19, 2016 9:04 am

it shipped on 11/17

kimpal
Posts:3
Joined:Tue Sep 01, 2009 7:15 pm

Re: Important Service Update for Ooma Hub Owners

Post by kimpal » Sun Nov 20, 2016 2:36 pm

Tom B wrote:The telo connecting to the internet is what takes the hub out of service. The telo showing up on MyOoma prior to that is normal because it's the primary device on the account, with the hub secondary even if that's the one being used.
Yup. I got Telo. My primary device is displayed as Telo; Hub still works just fine as I have not connected Telo.

So existing Hub will continue to work(as long as you don't plug in Telo) without any additional hassle of calling technical support.

Thanks Tom !

oomaloompa
Posts:2
Joined:Mon Nov 21, 2016 7:27 am

Re: Important Service Update for Ooma Hub Owners

Post by oomaloompa » Mon Nov 21, 2016 7:32 am

I placed my order on 10/31. I had not received any update in nearly 3 weeks despite my credit card being charged. I called on Friday, 11/18, for an update and was told I would receive an email in 24 hours - still nothing.

I cannot express how disgusted I am with your communications. Additionally, having my credit card charged three weeks ago on top of that is extremely concerning to this customer and has me wondering if this was a bad decision.

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: Important Service Update for Ooma Hub Owners

Post by Tom » Mon Nov 21, 2016 4:40 pm

The person who took the order 10/31 somehow didn't place it in the RMA queue. A new ticket was created when you called and it should ship today. Our apologies.

mhowie
Posts:74
Joined:Sat May 09, 2009 9:20 am

Re: Important Service Update for Ooma Hub Owners

Post by mhowie » Mon Nov 21, 2016 5:37 pm

Another week has passed without a tracking #. Is my order still in the purported queue? What is the ETA?

I would note the Telo is showing up under "Services" within the My Ooma site. There is mention of warranty in that section. I trust the warranty period doesn't commence until I actually receive???
--Howie

Tom
Ooma Moderator
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Joined:Sat Sep 05, 2009 8:07 am

Re: Important Service Update for Ooma Hub Owners

Post by Tom » Tue Nov 22, 2016 9:23 am

your order shipped 11/17 and is out for delivery today

mhowie
Posts:74
Joined:Sat May 09, 2009 9:20 am

Re: Important Service Update for Ooma Hub Owners

Post by mhowie » Tue Nov 22, 2016 12:31 pm

Thanks for the update. I don't understand why you are being tasked with this vs. a shipping advisement/tracking # being sent from regular corporate channels.

Back to my warranty question- when does the warranty period begin with the Telos being shipped out?
--Howie

Tom
Ooma Moderator
Posts:4378
Joined:Sat Sep 05, 2009 8:07 am

Re: Important Service Update for Ooma Hub Owners

Post by Tom » Tue Nov 22, 2016 2:10 pm

warranty starts after order ships

clocks
Posts:10
Joined:Fri Oct 14, 2016 11:43 am

Re: Important Service Update for Ooma Hub Owners

Post by clocks » Tue Nov 22, 2016 8:38 pm

Oh crap. I got my Telo about 2-3 weeks ago, but have been pretty much sitting on it. The clock on the warranty is already ticking? If that is the case, I better switch to it now, rather than continuing to use my Hub.

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