Seems the longtime Ooma customer- especially the ones who helped ensure the company's viability early on- would be able to take advantage of such a package/discount?
Yup; you lose either way : so you may as well use the new one and see how it is holding up after 1 year; than keeping it in a closet, and plugging it 11-12 months from now to find out, it is defective after only 1 month of use, when the warranty expires.clocks wrote:Oh crap. I got my Telo about 2-3 weeks ago, but have been pretty much sitting on it. The clock on the warranty is already ticking? If that is the case, I better switch to it now, rather than continuing to use my Hub.
I'm in the same boat as I've contributed additional money to Ooma's bottom line.
The question is- will an older Hub continue to function and remain durable longer than a "brand new" Telo that seems to be of comparatively inferior quality based on myriad user reports of premature failure?
I guess I'll swap out to the telo then. If for some reason the Telo sucks and/or dies an early death, I will just drop to a single line via my Obi.allo wrote:Yup; you lose either way : so you may as well use the new one and see how it is holding up after 1 year; than keeping it in a closet, and plugging it 11-12 months from now to find out, it is defective after only 1 month of use, when the warranty expires.clocks wrote:Oh crap. I got my Telo about 2-3 weeks ago, but have been pretty much sitting on it. The clock on the warranty is already ticking? If that is the case, I better switch to it now, rather than continuing to use my Hub.
Also same sale on Newegg 11-27 and 11-28.
i really have no need for 911 (you can use the dead telecom line which is still good for it or a cell phone... and with Obi you basically have all the stuff you have to pay Premier for: caller ID and Answering service with GV and no taxes ever.
I use mostly a cellphone anyway...
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.
This seems so true.mhowie wrote:Ooma has found a way to escape its original promise and raise additional revenue. Well played.
If there was really some technical reason requiring the removal of all Hubs from the Ooma network, why on earth would Ooma allow all of these new Telo owners to just keep their new devices boxed up,in the closet, and continue using their Hubs? Nothing has changed on the network but, seemingly, there were lots of $80 purchases.
Couldn't Ooma just as easily have sold an insurance policy where when the Hub dies the policyholder receives a new device and keeps the same original Hub terms? At least the buyer would get the latest device, maybe a Telo3,Telo4 or maybe a brand spanking new thing-a-ma-jig1, and its warranty wouldn't start until the new device went into service.
I think I'd buy that policy.
If you do choose to participate, it's also your choice to continue using the less reliable hub product. Some earlier confusion over whether customers had this choice was cleared up on p23. Many customers were happy to have this choice confirmed. Those who are not can simply plug in the telo upon receipt.
As explained on p1 you can safeguard your investment in the telo by purchasing extended warranties.
You can also wait for the program to be offered again possibly next year.
Also as stated on p1 it's obviously Ooma's goal to get as many customers as possible on the most reliable platform, but leaving the choice to you as explained above.
* The "Lifetime" no-taxes-and-fees offer replaces the original 3-yr one. There's no need to call support for this. You're automatically grandfathered in.
* "Lifetime" means for the life of the device as stated in the terms & conditions at https://www.ooma.com/terms. You can safeguard your telo by purchasing extended warranties (1yr $29.99, 2yrs $39.99, 3yrs $69.99). You can purchase these warranties once the telo has been added to your account.
A couple of questions regarding these bullet items--
1) Concerning the Lifetime no-taxes-and-fees commitment and the associated definition of "lifetime" in the terms & conditions- I don't find any reference to "lifetime" in the referenced terms & conditions. Could you please elaborate?
2) Does the purchase of an extended warranty for the Telo hardware apply to the service (e.g., Lifetime no-taxes-and-fees) as well?
2) Service level is associated with the account. A discontinued service level, such as core or "lifetime" premier, can be maintained as long as the device in the account is operational. The lifetime of that device can only be extended via an RMA, not the purchase of another device. RMAs are only issued for devices that are within warranty (with the exception of e.g. upgrade offers).