Important Service Update for Ooma Hub Owners

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mhowie
Posts:74
Joined:Sat May 09, 2009 9:20 am
Re: Important Service Update for Ooma Hub Owners

Post by mhowie » Sun Nov 27, 2016 2:16 pm

Tom B wrote:1) Search for "service for life".

2) Service level is associated with the account. A discontinued service level, such as core or "lifetime" premier, can be maintained as long as the device in the account is operational. The lifetime of that device can only be extended via an RMA, not the purchase of another device. RMAs are only issued for devices that are within warranty (with the exception of e.g. upgrade offers).
Thanks. With respect to the definition of "Lifetime", is the current version (as of April 26, 2016) the same as was found in the Terms & Conditions back in 2009?
--Howie

ccdugga
Posts:3
Joined:Tue Nov 15, 2016 3:58 am

Re: Important Service Update for Ooma Hub Owners

Post by ccdugga » Sun Nov 27, 2016 6:38 pm

Tom B wrote:Burtiso, ccdugga, kimpal : Your orders are in the RMA queue. As dlherrin said they're backed up due to big response.
ccdugga, support missed an item in your initial order on 10/27, it was updated on 11/8.
mhowie, your forum email address doesn't match the one on your Ooma account so I can't look it up.
It's now been a month since ordering. No delivery, no tracking info. Credit card was charged the day after ordering. Please expedite.

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: Important Service Update for Ooma Hub Owners

Post by Tom » Mon Nov 28, 2016 2:38 pm

mhowie wrote:With respect to the definition of "Lifetime", is the current version (as of April 26, 2016) the same as was found in the Terms & Conditions back in 2009?
don't know

Tom
Ooma Moderator
Posts:4370
Joined:Sat Sep 05, 2009 8:07 am

Re: Important Service Update for Ooma Hub Owners

Post by Tom » Mon Nov 28, 2016 2:39 pm

ccdugga, unclear what happened but expedited your order. It's shipping today overnight.

iamhives
Posts:39
Joined:Sun Oct 18, 2009 2:18 pm

Re: Important Service Update for Ooma Hub Owners

Post by iamhives » Mon Nov 28, 2016 8:42 pm

New customers can get a Telo for $68 right now - so much for the 'offer' given to loyal customers.. I know we're really buying a effective extension of our free 'lifetime' plans by being 'encouraged' to buy new hardware but think this illustrates the perspective that Ooma is trying to monetize our low (no) margin accounts. In any case I'm glad I have my Telo on the shelf in case the Hub fails

https://slickdeals.net/f/9462259-ooma-t ... e-shipping

walletless
Posts:3
Joined:Wed Jul 21, 2010 12:32 pm

Re: Important Service Update for Ooma Hub Owners

Post by walletless » Mon Nov 28, 2016 9:19 pm

Can I purchase a telo 2 from best buy & still avail this grandfathering offer on taxes?

oomamaniacal
Posts:1484
Joined:Wed Jun 04, 2014 12:58 am

Re: Important Service Update for Ooma Hub Owners

Post by oomamaniacal » Mon Nov 28, 2016 9:56 pm

From my understanding, it was a special offer only available through Ooma.
Premier Subscriber
Telo One with Four Linx Devices
Google Voice Extensions

mhowie
Posts:74
Joined:Sat May 09, 2009 9:20 am

Re: Important Service Update for Ooma Hub Owners

Post by mhowie » Mon Nov 28, 2016 9:58 pm

walletless wrote:Can I purchase a telo 2 from best buy & still avail this grandfathering offer on taxes?
No. Ooma won't make as much money that way.
--Howie

allo
Posts:266
Joined:Sun Oct 04, 2009 5:58 am
Location:FL

Re: Important Service Update for Ooma Hub Owners

Post by allo » Tue Nov 29, 2016 12:31 pm

if you really want to save money: get an Obi 202 from Newegg on sale for $55.99 tomorrow 11/30/16.
Combined with GV it has the same and more features than this; which you pay for in the form of "extras"... and no gimmicks, no taxes and at no cost.

clocks
Posts:10
Joined:Fri Oct 14, 2016 11:43 am

Re: Important Service Update for Ooma Hub Owners

Post by clocks » Tue Nov 29, 2016 1:28 pm

Mostly, just keep in mind no 911 unless you pay for an extra service and configure it.

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