Phone 7 and Bluetooth Adaptor
My wireless Telo with Bluetooth adaptor is about 4 months old. It worked fine with my iPhone 6. When my cell rang, my handset would ring and I could take the call on the HD2 handset. I finally was able to pair the iPhone 7 with my Ooma Wireless Telo bluetooth.
The problem is I can answer the call on the handset, but the audio will not transfer, even if I choose the Telo audio option on my iPhone. I had to do none of this before, it was all automatic.
I'm quite frustrated at this point because I can usually figure anything computer related out. I called tech support, Levels 1 and 2 and no one could help me. This is absolutely ridiculous! Level 1 was a joke (I got India). He knew nothing and Level 2 couldn't help either.
Can anyone here help?
The problem is I can answer the call on the handset, but the audio will not transfer, even if I choose the Telo audio option on my iPhone. I had to do none of this before, it was all automatic.
I'm quite frustrated at this point because I can usually figure anything computer related out. I called tech support, Levels 1 and 2 and no one could help me. This is absolutely ridiculous! Level 1 was a joke (I got India). He knew nothing and Level 2 couldn't help either.
Can anyone here help?
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- Posts:1484
- Joined:Wed Jun 04, 2014 12:58 am
Re: Phone 7 and Bluetooth Adaptor
Not all phones are compatible with the BT dongle. The new iPhone 7 might be incompatible at this point.
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Telo One with Four Linx Devices
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Telo One with Four Linx Devices
Google Voice Extensions
Re: Phone 7 and Bluetooth Adaptor
I reported this problem to Ooma a few weeks ago as soon as I upgraded my iPhone 5s to IOS 10. They have written me back saying its a known problem and are working on a fix but the expected resolution date is unknown . I did not upgrade my other iPhone from 9 to 10 because of this issue .Its not an iPhone 7 issue only. It's an IOS 10 issye
Re: Phone 7 and Bluetooth Adaptor
Well its been over about 7 weeks. NO fix and worse, no reply to status update. I send e mails to support and get no response. I have an open ticket and nothing....
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- Posts:191
- Joined:Thu Jul 04, 2013 3:43 pm
Re: Phone 7 and Bluetooth Adaptor
That's what they do when they don't have an answer. It's apparently easier that fixing the problem.
I don't mind getting old, but my body is taking it badly
Re: Phone 7 and Bluetooth Adaptor
We're looking at it. This may be an iOS 10 issue.
http://www.iphonehacks.com/2016/09/fix- ... blems.html
http://www.iphonehacks.com/2016/09/fix- ... blems.html
Re: Phone 7 and Bluetooth Adaptor
iOS 10.2 was released yesterday. I thought I saw something about Bluetooth in the release notes. Give it a try.
"Well, are you talkin' about what it is you know or just repeating what it was you heard?"
Grace Slick
Grace Slick
Re: Phone 7 and Bluetooth Adaptor
Thanks but still doesn't work after the 10.2 update. Will Ooma fix this?
Re: Phone 7 and Bluetooth Adaptor
Tom
So what's the update? Hard to believe that Ooma won't/ can't fix an issue that affects everyone who has IOs 10. All my other bluetooth devices work on IOs 10 but not Ooma. Update????
So what's the update? Hard to believe that Ooma won't/ can't fix an issue that affects everyone who has IOs 10. All my other bluetooth devices work on IOs 10 but not Ooma. Update????