Phone 7 and Bluetooth Adaptor

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jbmerrill
Posts: 3
Joined: Tue Feb 28, 2017 3:22 pm

Re: Phone 7 and Bluetooth Adaptor

Post by jbmerrill » Mon Jun 12, 2017 9:10 am

This is very frustrating! The current status for me, is that I can receive an incoming call on my iPhone iOS10.3.2, and it transfers just fine to my handsets. However, I cannot make an outgoing call from my iPhone and use the speaker on my iPhone (after choosing 'speaker', or 'phone') as it only works for a couple of seconds and is then silenced. I reported this several weeks ago. I received a couple of messages that they are still working on a solution, and that I should hear from them again in a couple of days. Surely wish something could be done!

Tom
Ooma Moderator
Posts: 4352
Joined: Sat Sep 05, 2009 8:07 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom » Mon Jun 12, 2017 9:56 am

transfers just fine to my handsets
Fine as in the phones attached to your Ooma ring? But when you answer on one of these phones the call drops (telo1) or there's no way audio (telo2). That's the only symptom we know of with iOS 10+ and working to resolve.

Jeffw1206
Posts: 20
Joined: Sun Oct 02, 2016 5:42 pm

Re: Phone 7 and Bluetooth Adaptor

Post by Jeffw1206 » Thu Jul 06, 2017 7:49 pm

Its now 8 months. Still no fix. Ooma is the only BT device not working. Why is there no fix?

Jeffw1206
Posts: 20
Joined: Sun Oct 02, 2016 5:42 pm

Re: Phone 7 and Bluetooth Adaptor

Post by Jeffw1206 » Sat Jul 29, 2017 6:58 am

9 months and not even an answer in why not fixed. Why does every other BT device work and Ooma can't ( won't ) fix this?

Tom
Ooma Moderator
Posts: 4352
Joined: Sat Sep 05, 2009 8:07 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom » Sun Jul 30, 2017 3:11 pm

We're currently testing a fix. It has to do with iOS 10 adding support for inband ringing.

jdoorn14
Posts: 1
Joined: Tue Aug 29, 2017 9:45 am

Re: Phone 7 and Bluetooth Adaptor

Post by jdoorn14 » Tue Aug 29, 2017 9:54 am

I was just about to pull the trigger on a Bluetooth adapter for my new Ooma Telo w/ HD2, but both my wife and I have iPhone 7 with most recent iOS. Bluetooth pairing with our iPhones is something that my wife requested since we had it enabled on our old non-Ooma handset...and I sold her on Ooma as being exactly the same as our old phone and service but with lower pricing. Good thing I saw this before I started down the pairing route.

How is the testing going that Tom referred to in his last post?

I'm hoping to hear that we're getting close to a release containing this fix...or I'm going to have a fight on my hands to keep from reverting back to all the old equipment/service/etc.

One further question...are the Ooma devs also currently testing the aforementioned solution with the iOS 11 beta release? Seems like it would be a sad state to get it working in iOS 10 just to lose ground again in a few short weeks when iOS 11 is released.

Tom
Ooma Moderator
Posts: 4352
Joined: Sat Sep 05, 2009 8:07 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom » Wed Sep 06, 2017 4:14 pm

jdoorn14, I've sent you a private email.

Jeffw1206
Posts: 20
Joined: Sun Oct 02, 2016 5:42 pm

Re: Phone 7 and Bluetooth Adaptor

Post by Jeffw1206 » Sun Sep 10, 2017 3:24 pm

Tom
It's been 6 weeks since testing and almost a year since problem identified . What are results of testing?. Are we seeing a solution?. Thx

Tom
Ooma Moderator
Posts: 4352
Joined: Sat Sep 05, 2009 8:07 am

Re: Phone 7 and Bluetooth Adaptor

Post by Tom » Sun Sep 10, 2017 4:38 pm

Jeffw1206, I've sent you a private email.

Mensra
Posts: 74
Joined: Wed Oct 24, 2012 3:56 pm

Re: Phone 7 and Bluetooth Adaptor

Post by Mensra » Mon Sep 25, 2017 7:59 am

I am preparing to upgrade to a new iOS device running iOS 11. It will be the new iPhone X. Does Bluetooth work yet? It has been a half a decade since you've had this problem on various iOS devices. I would think a half a decade is more than enough to fix this problem.

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