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Re: Phone 7 and Bluetooth Adaptor

Posted: Mon Sep 25, 2017 10:07 am
by Tom
your telo was upgraded to the beta with iOS 10+ fix a couple of weeks ago

Re: Phone 7 and Bluetooth Adaptor

Posted: Sat Sep 30, 2017 10:45 am
by Tom
uncheck 'Apple iOS 10+ compatibility mode' when using iPhone 6s

Re: Phone 7 and Bluetooth Adaptor

Posted: Sat Oct 14, 2017 7:31 am
by Tom De Groot
I have an iphone 6 with iOS 11, and I am also experiencing bluetooth issues. It pairs fine, but when I answer with our "landline" handset, the call is dropped and I get an ooma dialtone.

Any suggestions? Thank you!

Re: Phone 7 and Bluetooth Adaptor

Posted: Sun Oct 15, 2017 8:49 am
by Tom
The iOS 10+ BT fix in 214329 currently only works for Telo2, not Telo1. viewtopic.php?f=10&t=21262

Re: Phone 7 and Bluetooth Adaptor

Posted: Mon Oct 16, 2017 6:24 am
by Tom De Groot
Thank you for the quick reply. Is there any chance for a future fix for the Telo1? And if yes, any timeline? Thanks again!

Re: Phone 7 and Bluetooth Adaptor

Posted: Wed Dec 20, 2017 2:02 pm
by jgrecni
I have an iphone 7 running IOS 11.2 and a telo running firmware 240828. I paired the phone with the bluetooth adapter, selecting IOS 10+ compatibility. When I get a call on the cell phone, my HD2 handset rings, I answer the handset and after 1-2 seconds the handset disconnects. The call is active on my phone, my phone shows the Ooma Telo as the audio device but there is no active connection as far as the HD2 is concerned.

I called support they said the handset needed to be reset to the base, they initiated a reset (which dropped the support call). I reconnected the handset to the base, same symptom. I repaired the mobile phone, same symptom, I rebooted the telo base, same symptom.

Re: Phone 7 and Bluetooth Adaptor

Posted: Wed Dec 20, 2017 7:48 pm
by Tom
For newer phones (iPhone 6s and higher) the 'IOS 10+ compatibility' needs to be unchecked. Went ahead and did that for you. I also disabled the 'Allow incoming Bluetooth audio transfer' checkbox because there's a bug with that feature on telo1. Checking that box is only needed if you want to be able to transfer a call answered on your iPhone to the telo.

viewtopic.php?f=10&t=21262&p=140887#p140887

Re: Phone 7 and Bluetooth Adaptor

Posted: Thu Dec 21, 2017 5:57 am
by jgrecni
Unfortunately that did not help. It works with my wife's iPhone 8 but with my iPhone 7 the HD2 handset disconnects a second or two after answering.

Re: Phone 7 and Bluetooth Adaptor

Posted: Tue Jan 02, 2018 7:48 am
by jgrecni
Any suggestions for getting my iphone7 to work with the bluetooth adapter?

Re: Phone 7 and Bluetooth Adaptor

Posted: Tue Jan 02, 2018 9:37 pm
by Tom
best option is to get a telo2