Software updating; HD3 issues
Posted: Wed May 09, 2018 1:13 pm
So, old time Ooma core owner, new HD3 handset customer. I’ve had the 3x HD3s for about a week now. I like some things about them and dislike others. All in all so far I think I preferred my Panasonic phones. The phones stay on the chargers and have received minimal intermittent use. Upon initial setup they had to do a software update, which mildly surprised me as I was not aware the phones did so. The update was quick.
Some issues:
- I often see the battery indicator warning of a low charge, but when I put it back on the charger it will sometimes read 100%, and sometimes 50%. Multiple phones. I’ve reinserted the batteries multiple times. The phones sit on the chargers when not in use. Is sitting on the chargers using up too much juice?!
- Today all of my phones got another software update (how often is this needed?). ALL of the phones were tied up during this excruciatingly slow process, so far an hour and counting!! One is slowly downloading the update, while the others are ‘Waiting to Start’. I have a good internet connection and speed (60Mb). Big problem! I cannot make and I assume receive phone calls during this process. What if I need to dial 911?! What if I have an important call to make/receive? Nope, can’t do it.
Ooma needs to 1) give the customer the ability to pause the update, 2) schedule phased updates for late night/early morning, by time zone, 3) NOT tie up all phones. Make the update unique to each device, not take over the entire system until complete. This is poor programming, and/or a disregard for the customer.
- Must use Ooma Contact list for programmed/stored numbers, which does not support star codes. I use the star codes to determine which line is used to make the call. Phone number one for family/friends, phone number two for all others. If I can’t store prefixed phone numbers on the phone (ala Panasonic) then don’t force me to use 10 digit only in the online Contact list.
Some issues:
- I often see the battery indicator warning of a low charge, but when I put it back on the charger it will sometimes read 100%, and sometimes 50%. Multiple phones. I’ve reinserted the batteries multiple times. The phones sit on the chargers when not in use. Is sitting on the chargers using up too much juice?!
- Today all of my phones got another software update (how often is this needed?). ALL of the phones were tied up during this excruciatingly slow process, so far an hour and counting!! One is slowly downloading the update, while the others are ‘Waiting to Start’. I have a good internet connection and speed (60Mb). Big problem! I cannot make and I assume receive phone calls during this process. What if I need to dial 911?! What if I have an important call to make/receive? Nope, can’t do it.
Ooma needs to 1) give the customer the ability to pause the update, 2) schedule phased updates for late night/early morning, by time zone, 3) NOT tie up all phones. Make the update unique to each device, not take over the entire system until complete. This is poor programming, and/or a disregard for the customer.
- Must use Ooma Contact list for programmed/stored numbers, which does not support star codes. I use the star codes to determine which line is used to make the call. Phone number one for family/friends, phone number two for all others. If I can’t store prefixed phone numbers on the phone (ala Panasonic) then don’t force me to use 10 digit only in the online Contact list.