I added a 2nd wifi network in my home and want to connect my Ooma Telo Air to the new network. I can't reach setup.ooma.com and level 3 support insists I purchase an ethernet cable so the device can be troubleshooted remotely. Even though I explained the issue on several occasions the level 3 agent was adamant about getting a cable. I asked to speak with a supervisor and he just put me on hold for 10 minutes on my cell. I pay for those minutes.
I need assistance in getting my Ooma Telo Air to connect to one of my networks and in the past I was helped by customer service by holding a combination of buttons on the device to reset it.
What do I do now, drop Ooma and get another home voip phone?