Ooma is blocking calls from Mom's Doctor's office!
My elderly Mom called her heart doctor last week to ask if he changed her medicine. She never heard back from them.
Today I found out that their office had been calling, but gets the message that the number has been disconnected. I asked for the number they were calling from and checked it against the blocklist, and it was not listed there.
Play Number Disconnected is set up for:
Block specific names/numbers
Block known spammers
Block suspected spammers (Nomorobo)
Since the number was not listed in her blocklist, I suspect that Ooma or Nomorobo thinks the doctor's office is a spammer? Can Ooma or Nomorobo be contacted to tell them to stop blocking this particular number?
Thanks for reading and for your help!
Today I found out that their office had been calling, but gets the message that the number has been disconnected. I asked for the number they were calling from and checked it against the blocklist, and it was not listed there.
Play Number Disconnected is set up for:
Block specific names/numbers
Block known spammers
Block suspected spammers (Nomorobo)
Since the number was not listed in her blocklist, I suspect that Ooma or Nomorobo thinks the doctor's office is a spammer? Can Ooma or Nomorobo be contacted to tell them to stop blocking this particular number?
Thanks for reading and for your help!
Re: Ooma is blocking calls from Mom's Doctor's office!
Put the number in her Ooma contact list to override the block.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: Ooma is blocking calls from Mom's Doctor's office!
Thanks murphy! That seems to have fixed it. I appreciate your help.
Re: Ooma is blocking calls from Mom's Doctor's office!
I had the same problem even though the doctor's # was in my contact list. Then I discovered that calls placed from the doctor's office used the number of the large medical group they are part off. I had to add that to my contact list also.