When anyone calls me, they are told "Please Enter Your Password"
I have had my ooma Telo over 10 years and never had this issue until about a week ago. Anytime someone calls me, the phone rings once (even though I have it set to ring 4x before going to VM) and the caller is given the Ooma "Please enter your password" message. So, basically I can't receive any calls. I can call out fine. I called the support line and the agent said he would call and check to see if he got the same message, but I never got the call from him.
I have looked all of my settings, have rebooted, have deleted my ooma apps from my phone, have rebooted my router, and nothing has worked. Any thoughts, ideas, or others with this issue?
I have looked all of my settings, have rebooted, have deleted my ooma apps from my phone, have rebooted my router, and nothing has worked. Any thoughts, ideas, or others with this issue?
Re: When anyone calls me, they are told "Please Enter Your Password"
I don't know know of any way that Ooma would make that request.
Are you sure that your number is not forwarded to somewhere else like Google Voice?
Are you sure that your number is not forwarded to somewhere else like Google Voice?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: When anyone calls me, they are told "Please Enter Your Password"
I'm positive. I even disabled the forward to my ooma app and deleted the app. I've been an Ooma user for over a decade and am tech savvy. This is a new issue that I have never seen nor had before. It's also the same female voice that is the default for voicemail, so it is definitely coming from Ooma.
Re: When anyone calls me, they are told "Please Enter Your Password"
Does your dial tone stutter for the first second?
If it does, turn off do not disturb.
If it does, turn off do not disturb.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
Re: When anyone calls me, they are told "Please Enter Your Password"
DND is not enabled. I had checked that. Thanks for trying to help.