Ooma Telo unable to receive phone calls

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betacollector64
Posts:1
Joined:Mon Aug 31, 2020 4:21 pm
Ooma Telo unable to receive phone calls

Post by betacollector64 » Fri Sep 04, 2020 4:08 pm

Hello,
Whenever I attempt to pick up a phone call on my first gen Ooma Telo, the unit crashes and I hear loud static buzzing over the phone. During this time, the unit doesn't respond to button presses and cannot be accessed via the web UI - it's a complete hang. How would I go about fixing this issue? I've already tried a factory reset and a different phone. The unit can place calls, though.

murphy
Posts:7554
Joined:Tue Jan 27, 2009 12:49 pm
Location:Pennsylvania

Re: Ooma Telo unable to receive phone calls

Post by murphy » Sat Sep 05, 2020 2:35 am

The power adapter may be failing to provide enough current when it has to ring the phone causing the voltage to drop below 5 volts.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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