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Ooma Telo unable to receive phone calls

Posted: Fri Sep 04, 2020 4:08 pm
by betacollector64
Hello,
Whenever I attempt to pick up a phone call on my first gen Ooma Telo, the unit crashes and I hear loud static buzzing over the phone. During this time, the unit doesn't respond to button presses and cannot be accessed via the web UI - it's a complete hang. How would I go about fixing this issue? I've already tried a factory reset and a different phone. The unit can place calls, though.

Re: Ooma Telo unable to receive phone calls

Posted: Sat Sep 05, 2020 2:35 am
by murphy
The power adapter may be failing to provide enough current when it has to ring the phone causing the voltage to drop below 5 volts.