cannot play voicemail message...

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jxmot0773
Posts:23
Joined:Sat Mar 14, 2015 2:02 pm
cannot play voicemail message...

Post by jxmot0773 » Fri Apr 30, 2021 11:11 am

Hello,

I got a call today where a message was left. But when I log in and try to play it nothing happens. The "play" icon does change to "pause", and other (older) message play without trouble. And it seems that today's message is the only one that will not play.

Any ideas? Thanks!

jxmot0773
Posts:23
Joined:Sat Mar 14, 2015 2:02 pm

Re: cannot play voicemail message...

Post by jxmot0773 » Thu May 06, 2021 8:09 am

6 days later and the message still won't play. A message was left today and it's OK. What's going on?

andyross
Posts:56
Joined:Mon Apr 16, 2018 6:35 am

Re: cannot play voicemail message...

Post by andyross » Fri May 07, 2021 8:37 am

It's possible it's 0 sec. You can go to my.ooma.com and check the voicemail there (https://my.ooma.com/phone/voicemail). If you have Premium, you can also use the Ooma app to check voicemails.

jxmot0773
Posts:23
Joined:Sat Mar 14, 2015 2:02 pm

Re: cannot play voicemail message...

Post by jxmot0773 » Mon May 10, 2021 7:55 am

Nope, it's not 0 seconds. According to the dashboard it's 1:12. It's still not playing, but messages that came after are OK.

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