4G LTE adapter Sprint-to-TMobile and Ooma setup app Android
Posted: Fri Jun 10, 2022 2:58 pm
I was notified by Ooma newsletter Email on 5/19/22 that Sprint is shutting down its network as of 6/30/22 and I'd be receiving a 4G LTE replacement adapter. That adapter arrived today. While the old adapter was Ooma branded, white, had a long USB cord, had some style to it, and supported suction cup mount, the new adapter is black, NetStick branded GLU194ST, short USB cord, and is 'functionally' styled with a detachable base that can pivot the stick forwards or backwards, but no suction cup mount capability. Ooma provide an RMA UPS label to return the old adapter.
The replacement is easy. Unplug old adapter, plug in new adapter, power cycle the Telo. That's it. After giving this a try the new adapter showed a solid green light (strong signal) and the Telo worked fine with the Ethernet disconnected. Thank you Ooma for providing this, keeping functionality I'm paying for, and making it easy to swap.
However, I was disappointed to find that the Android Ooma setup app, which could be used to check Telo status, LTE adapter status, signal strength, etc., no longer appears to work. It is stuck on the old adapter's IMEI and there doesn't appear to be a way to change it (if that's actually the only fix needed). With the Telo disconnected from Ethernet and using the adapter and confirming calls were working, I tried logging out and back into the app. It said it was refreshing equipment data, but it still came back with the old adapter's IMEI, and of course shows "Adapter Disconnected" and Base Station Status "Unknown". That's unfortunate as you're just left with dummy lights on adapter to determine best signal strength location, and now have to log into the web portal to determine Telo status rather than a few clicks in an app.
Hopefully they upgrade this and return app functionality, but bottom line the hardware works fine and I trust that will continue after 6/30/22.
The replacement is easy. Unplug old adapter, plug in new adapter, power cycle the Telo. That's it. After giving this a try the new adapter showed a solid green light (strong signal) and the Telo worked fine with the Ethernet disconnected. Thank you Ooma for providing this, keeping functionality I'm paying for, and making it easy to swap.
However, I was disappointed to find that the Android Ooma setup app, which could be used to check Telo status, LTE adapter status, signal strength, etc., no longer appears to work. It is stuck on the old adapter's IMEI and there doesn't appear to be a way to change it (if that's actually the only fix needed). With the Telo disconnected from Ethernet and using the adapter and confirming calls were working, I tried logging out and back into the app. It said it was refreshing equipment data, but it still came back with the old adapter's IMEI, and of course shows "Adapter Disconnected" and Base Station Status "Unknown". That's unfortunate as you're just left with dummy lights on adapter to determine best signal strength location, and now have to log into the web portal to determine Telo status rather than a few clicks in an app.
Hopefully they upgrade this and return app functionality, but bottom line the hardware works fine and I trust that will continue after 6/30/22.