Unable to port number away from Ooma
Posted: Mon Jan 30, 2023 7:01 am
I have been trying for weeks to port my phone number away from Ooma to Xfinity Mobile with no luck at all. I am hoping someone that reads these posts can shake something loose. I have had the phone number for probably 30 years and really don’t want to lose it to what looks to me to be an uncaring bureaucracy. The phone service from Ooma was fine, but I want to simplify things by getting all my phones onto one carrier and having them all with cellular capability.
Anyway, Xfinity has repeatedly issued requests to port but never gets a response from Ooma. They have even tried using the manual porting method (phone call to Ooma) and nothing happens. I tried the live chat with Ooma support who told me to send a port out request to loa@ooma.com. I did that, got an automated response and no progress was made. I tried chat again, still nothing. I tried calling agents twice. On the second call the agent told me the issue had been escalated and to expect an email response. That was 4 days ago and still nothing.
It doesn’t look like Ooma cares enough to resolve this, so maybe this can at least be a cautionary tale for others.
Anyway, Xfinity has repeatedly issued requests to port but never gets a response from Ooma. They have even tried using the manual porting method (phone call to Ooma) and nothing happens. I tried the live chat with Ooma support who told me to send a port out request to loa@ooma.com. I did that, got an automated response and no progress was made. I tried chat again, still nothing. I tried calling agents twice. On the second call the agent told me the issue had been escalated and to expect an email response. That was 4 days ago and still nothing.
It doesn’t look like Ooma cares enough to resolve this, so maybe this can at least be a cautionary tale for others.