Changing voicemail settings?

[domm]

Hi

I logged into my ooma account & reset the number of rings before the voicemail picks up. While I am away I have it set so the voicemail picks up instantly. I have now reset it to have the voicemail to pick up after 4 rings but when I call my ooma number the voicemail still picks up instantly even though I have 4 rings checked. Any help or suggestions would be appreciated. Thanks

PS: My ooma is offline but I think the voicemail is in the cloud.

[Robek]

Which is offline, the My Ooma (website) or the Telo/Hub (device)? Ooma apparently moved some web sites to different IP addresses recently, so if the website appears to be offline, then try (temporarily) changing the DNS provider, in the browser's 'Privacy & Security' settings, to see if that helps.

Generally, the pickup timeout in the Voicemail Preferences only matters when Ooma can connect an incoming call to a ringing phone. If something prevents an incoming call from connecting, then Ooma won't wait before sending the call to voicemail -- for example, in any one of the following cases:

• The device is offline and call forwarding is not enabled
• The device has 'Do Not Disturb' enabled
• The incoming call is blocked, and sent to voicemail

[domm]

Hi Robek & thanks for trying to help out. It is my telo that is offline. I logged into my web account & tried to change the number of rings from zero before sending the call to voicemail to 4 rings but the request is not taking. I called cs but got no help from them.

[Robek]

As long as the Telo is offline, Ooma will route calls directly to voicemail without delay, regardless of the Voicemail Preferences pickup timeout value.

[domm]

Thanks Robek

So just to update, I got back to the home my tello is at & I plugged it back in. It would get a blue light off & on for a few hours until finally receiving a blue light that stayed blue. I then called ooma from my cell & the system had taken my reset from 0 to 5 rings so all is good.