Purchasing and communication problems with Ooma Telo.
Posted: Sun Apr 07, 2024 5:28 am
On March 28, 2024, I received an e-mail from Ooma offering a 50% discount, so I decided to take advantage of it and buy the latest Ooma Telo, a $79.99 value.
I received my purchase from UPS on April 4, 2024. Upon opening my package, I noticed that the Ooma HD3 Handset (Black) was missing.
I emailed the company on Friday, April 5, 2024 to tell them that the "Ooma HD3 Handset (Black)" was missing from the box with the modem. Immediately afterwards, I received an e-mail from the company saying that they would contact me within the next 24 hours. Since then, I haven't heard from them, nor have I received an e-mail from them.
While waiting for this problem to be solved, I decided to buy the "Ooma HD3 Handset (Black)" in order to be able to use my new modem. I'm currently waiting for the handset to be delivered.
The major problem is that I'm not able to reach Ooma by phone to help me solve this problem, and I also have other questions for them. When I call 1-866-929-6662, I always get a voice message saying "Ooma does not accept calls from blocked numbers".
I unplugged all the Ooma Telo equipment, waited a few minutes, plugged it all back in and it's still the same, no change and impossible to reach them on the phone. I really don't understand what's going on, since in the pass I have never encountered this type of problem when communicating with Ooma Telo.
If anyone can help me here, it would be greatly appreciated, thank you in advance.
I received my purchase from UPS on April 4, 2024. Upon opening my package, I noticed that the Ooma HD3 Handset (Black) was missing.
I emailed the company on Friday, April 5, 2024 to tell them that the "Ooma HD3 Handset (Black)" was missing from the box with the modem. Immediately afterwards, I received an e-mail from the company saying that they would contact me within the next 24 hours. Since then, I haven't heard from them, nor have I received an e-mail from them.
While waiting for this problem to be solved, I decided to buy the "Ooma HD3 Handset (Black)" in order to be able to use my new modem. I'm currently waiting for the handset to be delivered.
The major problem is that I'm not able to reach Ooma by phone to help me solve this problem, and I also have other questions for them. When I call 1-866-929-6662, I always get a voice message saying "Ooma does not accept calls from blocked numbers".
I unplugged all the Ooma Telo equipment, waited a few minutes, plugged it all back in and it's still the same, no change and impossible to reach them on the phone. I really don't understand what's going on, since in the pass I have never encountered this type of problem when communicating with Ooma Telo.
If anyone can help me here, it would be greatly appreciated, thank you in advance.