Moving from US to Canada Plans - local 911 country change

[Gadfeal]

Hello,

If one has a US Ooma plan with local 911 linked to a US address, how does one migrate to a Canada Ooma plan with local 911 linked to a Canadian address? The US plan currently has both a US and a Canadian DID, but 911 is only allowed for the US location.

For example, take the Ooma Telo to Canada, start a new Canada Ooma plan and then "reactivate" the Telo in Canada?

[Robek]

Ooma's support website states that devices sold in the U.S. must have their primary number and service address in the U.S., while devices sold in Canada must have their primary number and service address in Canada. But contact customer support directly, and ask them if they have any better options.