Perhaps someone can read the forum and help answer these questions effectively, since sales or support have no answers over the phone:
What program is being put in place to cater to existing premier customers who wish to upgrade to a Telo? Do we have to front the entire cost of an entire new device-or is there a "trade-in"?
I've been looking to upgrade my home cordless phones-this looks like a nice option so what is the cost of handsets? I can't seem to find any info regarding voice quality on the handset on the forums.
When will handsets be available?
Will we receive some sort of "loyalty" credit which in essence allows for an exchange of our current hub/scout? Will they provide some sort of discount? Or do we send these out onto ebay and fend for ourselves?
The new TOS agreement which just arrived in my email is confusing, it says I'm grandfathered in for 99.95 for premier, but for how long? Do I get that rate if I upgrade? The support person told me I would have to pay the new 119.95 premier rate as a Telo customer, so in effect, my investment of 350.00 for a hub/scout and year of premier service counts for nothing.
Sales persons told me to call back in November when things like the handset and ideas if existing customers will get a discount are available...marketing people are ever so brilliant, thus their degrees. Put a new product out there to sell, but enable your sales force prior!!!
I've been good word of mouth to my friends who were looking to dump their telco, majicjack or vonage...I'd like to continue to provide that grassroots support, but someone at corporate needs to back folks like me up.
Thanks in advance!
darthsillious: I'm with you on the ebay thing, mine is already up there. BUT, I just had to revise my listing because of oomas chinese fire drill of a TOS rollout. If you sell your old ooma hub, it will cost the new owner 60 dollars to reactivate it in thier name. That will cut into your profit and if you don't disclose this fact, well, can you say negative feedback and credit card paypal funds reversal?
- Dennis P
- Ooma Moderator
- Posts: 1858
- Joined: Fri Apr 25, 2008 9:09 am
- Location: Palo Alto, CA
The customer service rep is wrong on this one. The $59 fee doesn't apply until the old Hub is re-activated. There is no charge for the account transfer. We will re-iterate the policy to our agents.wtnixon wrote: This is to inform you of the recent changes in our Terms and Conditions.
It appears you chose to transfer an existing ooma account to a newly activated Telo.
This process does carry a fee of $59.99 as displayed on our current rates page which can be viewed at the following link: