Upgrade to Telo for Current Premier customers?
Posted: Fri Oct 02, 2009 12:59 pm
I tried to contact ooma sales regarding upgrade questions for a current customer to a Telo. I'm in sales myself, so the way I was thrown about to various support organizations who could not answer a question made me shake my head...outsourcing support to a location that cannot understand questions phrased in English...the bane of any organization...I miss Jim Miller who was competent in every way and could answer any question thrown his way, but "seems like" Ooma laid off competent US based support staff to outsource...oh well, its not like we can't tell on the phone.
Perhaps someone can read the forum and help answer these questions effectively, since sales or support have no answers over the phone:
What program is being put in place to cater to existing premier customers who wish to upgrade to a Telo? Do we have to front the entire cost of an entire new device-or is there a "trade-in"?
I've been looking to upgrade my home cordless phones-this looks like a nice option so what is the cost of handsets? I can't seem to find any info regarding voice quality on the handset on the forums.
When will handsets be available?
Will we receive some sort of "loyalty" credit which in essence allows for an exchange of our current hub/scout? Will they provide some sort of discount? Or do we send these out onto ebay and fend for ourselves?
The new TOS agreement which just arrived in my email is confusing, it says I'm grandfathered in for 99.95 for premier, but for how long? Do I get that rate if I upgrade? The support person told me I would have to pay the new 119.95 premier rate as a Telo customer, so in effect, my investment of 350.00 for a hub/scout and year of premier service counts for nothing.
Sales persons told me to call back in November when things like the handset and ideas if existing customers will get a discount are available...marketing people are ever so brilliant, thus their degrees. Put a new product out there to sell, but enable your sales force prior!!!
I've been good word of mouth to my friends who were looking to dump their telco, majicjack or vonage...I'd like to continue to provide that grassroots support, but someone at corporate needs to back folks like me up.
Thanks in advance!
Perhaps someone can read the forum and help answer these questions effectively, since sales or support have no answers over the phone:
What program is being put in place to cater to existing premier customers who wish to upgrade to a Telo? Do we have to front the entire cost of an entire new device-or is there a "trade-in"?
I've been looking to upgrade my home cordless phones-this looks like a nice option so what is the cost of handsets? I can't seem to find any info regarding voice quality on the handset on the forums.
When will handsets be available?
Will we receive some sort of "loyalty" credit which in essence allows for an exchange of our current hub/scout? Will they provide some sort of discount? Or do we send these out onto ebay and fend for ourselves?
The new TOS agreement which just arrived in my email is confusing, it says I'm grandfathered in for 99.95 for premier, but for how long? Do I get that rate if I upgrade? The support person told me I would have to pay the new 119.95 premier rate as a Telo customer, so in effect, my investment of 350.00 for a hub/scout and year of premier service counts for nothing.
Sales persons told me to call back in November when things like the handset and ideas if existing customers will get a discount are available...marketing people are ever so brilliant, thus their degrees. Put a new product out there to sell, but enable your sales force prior!!!
I've been good word of mouth to my friends who were looking to dump their telco, majicjack or vonage...I'd like to continue to provide that grassroots support, but someone at corporate needs to back folks like me up.
Thanks in advance!