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Telo Upgrade Problem
Posted: Thu Oct 22, 2009 8:56 pm
by GWM
I have the Telo setup & the blue ooma icon is flashing. I have no dial tone. It has been just over 24hrs since I had them switch my acct over to the new Telo. Is this normal to go that long w/out a dial tone? Cust support said it would take btwn 24-48hrs for the switch over.
Dave
Re: Telo Upgrade Problem
Posted: Fri Oct 23, 2009 2:55 am
by murphy
Have you tried power cycling the Telo?
Re: Telo Upgrade Problem
Posted: Fri Oct 23, 2009 6:15 am
by GWM
I've tried everything.
Re: Telo Upgrade Problem
Posted: Fri Oct 23, 2009 6:21 am
by hpepper
GWM wrote:I've tried everything.
Tell us more about your setup. Is the Telo in front of the router or behind it? Have you connected to the Telo Home Network port with a computer and gone into the config screen via setup.ooma.com where you can look at the status?
Are any other lights on the Telo blinking or solid on?
Thanks.
Re: Telo Upgrade Problem
Posted: Fri Oct 23, 2009 6:30 am
by GWM
I am btwn Modem & Router. setup.ooma.com will not pull up.
Re: Telo Upgrade Problem
Posted: Fri Oct 23, 2009 6:31 am
by GWM
No other lights r on either. Just the blue ooma icon that is constantly flashing.
Re: Telo Upgrade Problem
Posted: Fri Oct 23, 2009 6:34 am
by Groundhound
What kind of modem & ISP are you using?
Re: Telo Upgrade Problem
Posted: Fri Oct 23, 2009 6:39 am
by GWM
Roadrunner
Re: Telo Upgrade Problem
Posted: Fri Oct 23, 2009 6:40 am
by GWM
Scientific Atlanta
Re: Telo Upgrade Problem
Posted: Fri Oct 23, 2009 6:44 am
by Groundhound
Your Telo has a different MAC address than your Hub had, and your modem may need to be reset in order to accept it. Try power cycling the modem and if that does not work see if there is a reset button or have Roadrunner send a refresh signal to it.