My Caller ID doesn't work

[DanGraves]

Hello,

My caller ID doesn't work, is this because I still have my land line until my number is ported over?

Thanks
Dan

[johnboy]

It might help if you mentioned if it was your INCOMING caller ID from others or OUTGOING caller ID which is not functioning. I suspect that there are two different answers.

[DanGraves]

It is my incoming Caller ID. As far as I know I believe my out going caller ID is working

[Bobby B]

Hi Dan, if you have incoming calls to your landline, you must have caller-ID service provided by your phone company in order for caller-ID to work. Incoming calls to ooma numbers or selected personal numbers should have caller-ID provided. When the number port is complete, your landline phone number will be transferred to ooma, and you will have caller-ID on that number without charge. Please refer to the following article for more information:

Caller-ID Article

Hope that helps!

-Bobby