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Re: Port From Cox -- Can't Receive Calls From Cox Customers

Posted: Fri Mar 21, 2014 5:03 pm
by Bwd
Has anyone resolved this issue? My cox neighbors cannot call me from their cox phones. They get the message my phone is disconnected. Cox is not helpful, I'd like to avoid having my neighbors call cox to fix this.

Re: Port From Cox -- Can't Receive Calls From Cox Customers

Posted: Fri Mar 21, 2014 5:08 pm
by murphy
The only way to fix it is to have your neighbor call and report that they can't reach a known working number.
Cox marked your number as no longer in service in their forwarding tables instead of deleting it completely.

Re: Port From Cox -- Can't Receive Calls From Cox Customers

Posted: Fri Mar 21, 2014 5:27 pm
by Bwd
murphy wrote:The only way to fix it is to have your neighbor call and report that they can't reach a known working number.
Cox marked your number as no longer in service in their forwarding tables instead of deleting it completely.
O.K., I'll try it. Why would COX customers from further away be able to reach me though? The problem is only with people in my neighborhood.

Re: Port From Cox -- Can't Receive Calls From Cox Customers

Posted: Sat Mar 22, 2014 2:14 am
by murphy
The problem is in the Cox central office that serves your neighborhood.

Re: Port From Cox -- Can't Receive Calls From Cox Customers

Posted: Sat Mar 22, 2014 7:23 am
by Bwd
murphy wrote:The problem is in the Cox central office that serves your neighborhood.
Copy, thanks so much for the info.