Hold for customer service disconnects callers at 21 minutes.

[AngelaKendig]

I've called 4 times regarding porting my home number over to a new OOMA account but can't get through without being disconnected after 21 minutes on hold. Frustrating when support closes in 10 minutes and I started calling at 4:30pm.

[AngelaKendig]

So I registered my OOMA online and followed instructions to call customer service about porting my home telephone number. Never got through yesterday, had about 6 disconnects after exactly 21 minutes on hold. Trying again starting at 8:00am with my first disconnect completed. Currently going for round 2. If this forum is monitored, please have CS call me on the number used to register on this forum. I will update this thread with any results this evening.

[bdot]

I am getting Your call cannot be completed as dialed when I call the customer service number.

[AngelaKendig]

OK. Finally reached someone. I had registered my OOMA online so technically I am a customer now. I was choosing menu option 2, that I wasn't a customer, and then option 2 again to inquire about number porting. Once I chose option 1, existing OOMA customer, then option 2, phone porting, someone picked up in about 15 minutes this morning. A form will be emailed within a few days for me to fill out and fax back to start the porting process. Good times.

[rbuck]

Ya, option 2 at the beginning puts you into no mans land