Love Letter
Posted: Mon Feb 02, 2009 7:01 am
OK, sure, I can spot areas for improvement, contribute to a wish list of features I'd love to see and kvetch with the best of 'em about CS hold times, but a few weeks in I'm IN AWE of the features, quality and flexibility I have for the price! I am in love.
1) The techs. Yeah, I know it's hard to get a hold of you guys sometimes, but when we do you a) REALLY know your stuff, are b) cheerful and not condescending and c) speak English really well. So well, that you don't read from a script, you can <gasp> ad lib a conversation and you don't "apologize for any convenience" meaninglessly and endlessly Those three things are KEY for me. I don't wait on hold once I have you while you read a manual, or ask your boss. You don't learn your job on MY time. You already KNOW your job when you go "live"! You don't punt about things you don't know (I HAVE stumped the panel) which is great "I don't know but I'll find out" is a fine answer in my book. You DO find out and you're good to your word. You're THE BEST. I haven't needed you in a while, but you were there when I did. Kudos. I'd bring you snacks if only I lived closer. LOL!
2) The features: little things, like having the best of voicemail and an answering system in one. I didn't even know how much I'd love that feature 'til I used it. I have all my voicemail sent to email because that's convenient for ME and I get the bulk of the calls, but now family members can check on their own from the hub, too.
3) The hardware. It's so well-designed it's a joy to use. It's small. For ONCE I can turn off those blue lights! (Who knew it could be done? I've got a thousand blue-light-laden widgets around here and NONE offers that feature!) You give me features I wouldn't have thought to ask about but love anyway. That's why they pay YOU the big bucks, no doubt.
Ooma is still a start-up and I am willing to put up with the growing pains to be a part of such exciting, cost-effective, joy-to-use technology! I'm sure there's features I'm still not using that I will grow to love. My numbers aren't ported yet but I can't wait to kiss most of my phone bill good-bye. (I'm keeping one number on Vonage to use as a fax for $10 a month because a) it would be a virtual number on Ooma and b) it would still cost me $5/month. I've ported my other two numbers.) I'm spreading the word because I honestly believe you've built a better mousetrap.
Thank you, thank you, thank you. If I'm not mistaken this is one of those all-too-rare win-win situations. Happy Monday, Folks. May the winds of commerce bring you all you deserve. In this (euphemistically) "troubled" economy you are a bright spot.
1) The techs. Yeah, I know it's hard to get a hold of you guys sometimes, but when we do you a) REALLY know your stuff, are b) cheerful and not condescending and c) speak English really well. So well, that you don't read from a script, you can <gasp> ad lib a conversation and you don't "apologize for any convenience" meaninglessly and endlessly Those three things are KEY for me. I don't wait on hold once I have you while you read a manual, or ask your boss. You don't learn your job on MY time. You already KNOW your job when you go "live"! You don't punt about things you don't know (I HAVE stumped the panel) which is great "I don't know but I'll find out" is a fine answer in my book. You DO find out and you're good to your word. You're THE BEST. I haven't needed you in a while, but you were there when I did. Kudos. I'd bring you snacks if only I lived closer. LOL!
2) The features: little things, like having the best of voicemail and an answering system in one. I didn't even know how much I'd love that feature 'til I used it. I have all my voicemail sent to email because that's convenient for ME and I get the bulk of the calls, but now family members can check on their own from the hub, too.
3) The hardware. It's so well-designed it's a joy to use. It's small. For ONCE I can turn off those blue lights! (Who knew it could be done? I've got a thousand blue-light-laden widgets around here and NONE offers that feature!) You give me features I wouldn't have thought to ask about but love anyway. That's why they pay YOU the big bucks, no doubt.
Ooma is still a start-up and I am willing to put up with the growing pains to be a part of such exciting, cost-effective, joy-to-use technology! I'm sure there's features I'm still not using that I will grow to love. My numbers aren't ported yet but I can't wait to kiss most of my phone bill good-bye. (I'm keeping one number on Vonage to use as a fax for $10 a month because a) it would be a virtual number on Ooma and b) it would still cost me $5/month. I've ported my other two numbers.) I'm spreading the word because I honestly believe you've built a better mousetrap.
Thank you, thank you, thank you. If I'm not mistaken this is one of those all-too-rare win-win situations. Happy Monday, Folks. May the winds of commerce bring you all you deserve. In this (euphemistically) "troubled" economy you are a bright spot.