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Inbound call not working
Posted: Wed Mar 03, 2010 6:43 am
by rathod1
When someone call me, they get the message "I am sorry, All circuits are busy, please try your call later. This is a recording" I reset the hub but still can't get any inbound call. Any idea? BTW, I am in central jersey.
Re: Inbound call not working
Posted: Wed Mar 03, 2010 8:53 am
by dlherrin
Me too. I am also located in central NJ. (Belle Mead.)
I just spoke with a customer support rep who verified my situation by making a test call and recording the message. He entered a trouble ticket and told me that the problem should be resolved in 24-48 hours. I am hoping they will get it fixed sooner. This is a pain! As much as I normally like ooma, my old telco never had problems like this.
Dave
Re: Inbound call not working
Posted: Wed Mar 03, 2010 9:03 am
by rathod1
dlherrin wrote:Me too. I am also located in central NJ. (Belle Mead.)
I just spoke with a customer support rep who verified my situation by making a test call and recording the message. He entered a trouble ticket and told me that the problem should be resolved in 24-48 hours. I am hoping they will get it fixed sooner. This is a pain! As much as I normally like ooma, my old telco never had problems like this.
Dave
Thanks Dave, I am also in the same neighborhood (Hillsborough). I think it must be something to do with Sprint/Embarq/CenturyTel routing problem. I called them from my work but they asked me to reset the hub before opening a trouble ticket. I will do it this evening when I am home. Please keep us posted. Ooma has been working fine since I subscribe in August. Never had any issues until this one.
Re: Inbound call not working
Posted: Wed Mar 03, 2010 9:36 am
by ntoy
Hello,
We've escalated the issue to our carriers & they are investigating.
Re: Inbound call not working
Posted: Wed Mar 03, 2010 12:31 pm
by ntoy
Hello,
Our carrier made an adjustment. Do you think you can try testing?
Thx
Re: Inbound call not working
Posted: Wed Mar 03, 2010 3:07 pm
by rathod1
ntoy wrote:Hello,
Our carrier made an adjustment. Do you think you can try testing?
Thx
It seems to be working now. I am able to get inbound calls...Thanks.