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Anyone having issue calling to Vietnam?

Posted: Tue Mar 16, 2010 2:21 pm
by qchau
Use to work till recently, I can hear ringing but no one is picking up the phone. Tried different numbers and different time with the same result. And each time I get charge even if no one pickup. :?:

Re: Anyone having issue calling to Vietnam?

Posted: Tue May 11, 2010 1:54 pm
by qchau
Still having issue calling to Vietnam, anyone else having the same issue. After hearing how much money and mins are left. The other end would ring and keep ringing and no one picks up. We called multiple numbers in Vietnam and get the same. If I call other international number it works just fine, just Vietnam. Please help..

Re: Anyone having issue calling to Vietnam?

Posted: Mon May 17, 2010 9:54 am
by bw1
qchau wrote:Still having issue calling to Vietnam, anyone else having the same issue. After hearing how much money and mins are left. The other end would ring and keep ringing and no one picks up. We called multiple numbers in Vietnam and get the same. If I call other international number it works just fine, just Vietnam. Please help..
See here: viewtopic.php?f=5&t=5943

Re: Anyone having issue calling to Vietnam?

Posted: Mon Oct 22, 2012 8:26 pm
by Dsparks22
qchau wrote:Still having issue calling to Vietnam, anyone else having the same issue. After hearing how much money and mins are left. The other end would ring and keep ringing and no one picks up. We called multiple numbers in Vietnam and get the same. If I call other international number it works just fine, just Vietnam. Please help..
I'm having the same problem with Vietnam only. Germany works fine. I opened a ticket with the 3rd level support. They replied "This is in regards to ticket number 121012-000803
About problems calling to Vietnam.

Our network engineers made new changes in the international call paths.
Please retest and check if the problem still persists.

Notify us the results.
"
I sent (Ooma Care Support <Support@Oomacare.com>) another email today after I tried two more times to call Vietnam with the same result. :!:
It sounds like the frequency of the dialtone Is incorrect (too high).

Re: Anyone having issue calling to Vietnam?

Posted: Thu Oct 25, 2012 11:27 am
by Dsparks22
qchau wrote:Use to work till recently, I can hear ringing but no one is picking up the phone. Tried different numbers and different time with the same result. And each time I get charge even if no one pickup. :?:
Ooma Called and told us to add a three after the sixth digit 011 848(3) for Saigon. It worked when I tried it today.

Re: Anyone having issue calling to Vietnam?

Posted: Thu Oct 25, 2012 11:55 am
by lbmofo
Seems like Saigon's area code is 8 then including the "3" there are 8 digits for phone numbers?

http://countrycode.org/vietnam

This above URL would get you the country code and area code but for actual phone number conventions, maybe use maps.google.com to look for local Costco number or something to leverage as examples.

Looks like Hanoi is the same except area code is 4 vs 8.