Ooma Forums

I have called so many times to customer service and sent out email twice. Every attempt is gone unnoticed. When I purchased the ooma device, there was a promotion for a $50 International Call Credit. I still haven’t received my $50 promotion.

When I spoke with the attendant, he took my information and told me my credit will be processed in 7 business days. It been an over a month now and there is no news from ooma regarding my $50 international call credit. (Yes, I have credit card on file my Lounge account)

I really, really like the ooma service but am now fearful that the downfall of the service is going to be the lack of attentive customer service. Again today, I have e-mailed and phones without any updates on the credit.

I hope someone out there is listening to these complaints.

Best regards,
BMJ

ooma has had an overload of new activations and thus, an overload of the $50 credit. As has been said before: BE PATIENT

scoutconnor wrote:ooma has had an overload of new activations and thus, an overload of the $50 credit. As has been said before: BE PATIENT

However, It was over 4 weeks for me, send 3 emails to them and no response no $50 credit.

I have been ooma member for 42 days now...still no $50 credit. They quick to offer 60 days trial but not $50 international credit? I was going to sign up for ooma premier but now I won't because the way things going with ooma. I am very disapointed with their customer service.

I just hope I get my credit some day, meanwhile I will keep using my calling cards and surely won't be using ooma for international calling.

STILL NO CREDIT HERE EITHER

ucfthug4u wrote:(Yes, I have credit card on file my Lounge account)

Does ooma require that you have a credit card on file with them in order to receive the credit? I put in for mine some time ago, but didn't read anything about them having to have your card number.

i still never got mine either.

ooma call rep told me that I didn't have credit card on my account so we can not process the credit. I put the credit card on my account and its been 40+ days still no credit on my account.

I am really surprised that no one from ooma has even reply to my post...I even message Bobby (I think he is ooma forum admin?) but no reply for anyone. I feel like these are all hopeless attempts now.

RickO wrote:

ucfthug4u wrote:(Yes, I have credit card on file my Lounge account)

Does ooma require that you have a credit card on file with them in order to receive the credit? I put in for mine some time ago, but didn't read anything about them having to have your card number.

I've had my cc on file before my ooma device was even set up but still never got the credit.

I got my credit

Thank you OOMA

send an email and they will look into it and credit you