Page 3 of 3
Re: Outgoing Caller ID still not working --6months later
Posted: Sat May 01, 2010 11:14 am
by kaho
For awhile my Id showed "Ooma Inc." Pretty much all my contacts knew who was calling-I become Mr. Ooma. But recently, it shows "Unknown"in one area and "Out of Area" in another. That has created some problems. Several times my calls were ignored because the person that I called thought it was from telemarketers
. is there anyway Ooma can fix it?
Thanks,
Re: Outgoing Caller ID still not working --6months later
Posted: Sun May 02, 2010 3:31 am
by murphy
There are approximately 20 caller ID databases in the US.
Ooma can publish an update for your number but they have no control over whether or not the database operators process the update and add it to their database.
Re: Outgoing Caller ID still not working --6months later
Posted: Sat Jul 02, 2011 12:26 am
by lbmofo
I recently ported another number into Ooma; outgoing callerid had some default company name. 10 days after number port completed, outgoing callerid started showing my name.
Re: Outgoing Caller ID still not working --6months later
Posted: Sat Jul 02, 2011 2:05 am
by thunderbird
kaho wrote:For awhile my Id showed "Ooma Inc." Pretty much all my contacts knew who was calling-I become Mr. Ooma. But recently, it shows "Unknown"in one area and "Out of Area" in another. That has created some problems. Several times my calls were ignored because the person that I called thought it was from telemarketers
. is there anyway Ooma can fix it?
Thanks,
"But recently, it shows "Unknown" in one area and "Out of Area" in another". I would think that this change means that somehow, along the way, the paperwork got "messed up" and needs to be resubmitted.
E-mail Ooma Customer Support and complain until you get positive results.
Customer Support
Email:
support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST