new comer's quesrions
Posted: Sat Apr 17, 2010 10:15 pm
I just bought an ooma Telo. So far I am happy with its sound quality. It is very good. But I do worry about unknowns because I have only 30 days to make the decision. After that I will get stuck with $250 equipment that would be useless if I quit, not to mention the trouble porting my phone number back to Qwest. So far, I have located the following fees:
1) Monthly taxes and fees. I checked. It seems I need to pay $3.47 a month.
Q: The reason I want to switch my phone service is I am tired of paying monthly $10.40 for all kinds of fees and taxes upon our basic $10.52 Qwest landline phone service that we rarely use (we mainly use cell phones). My concern is whether Ooma’s $3.47 taxes and fees amount is legal. Could it start charge me the same $10.40 taxes and fees once I have ported my local phone number to its service? Why could it collect different amount of fees and taxes?
2) The $11.75 fee (a year later).
Q: It seems this $11.75 “taxes and fees” is in addition to the $3.47 monthly “taxes and fees”. Is this correct?
3) International calling fee which includes 3 charges: Calling rate, Tax on every minute of a call and connection fee of 3.9 cent.
Q: I will stretch a little bit: As I understand, all of these fees are subject to change without notice which means in theory even if I have checked the rates just before making a phone call, I could still end up paying something else. My wife often makes an hour long international phone calls using a phone card. It could be a lot of money if rate is changed without our notice from 5 cents per minute to, say, 20 cents. So, does Ooma have a policy to give out a certain amount of time of advanced notice before a rate change?
4) I remember I read somewhere on Ooma websites says there is a tech support fee of about $20 per incident and $60 or something for an annual contract. I could not find that page anymore. What is this fee? Do I have to pay to get help from Ooma? It sounds a little odd to me. (I hope getting help here is free. )
5) If I do not buy prepaid calling credit, does it mean I can’t make international calls? Why should I buy the prepaid calling credit when Ooma has already had my credit card number? What can Ooma charge to my credit card anyway?
6) Any other fees I should be aware of?
Thanks a lot in advance for your inputs.
1) Monthly taxes and fees. I checked. It seems I need to pay $3.47 a month.
Q: The reason I want to switch my phone service is I am tired of paying monthly $10.40 for all kinds of fees and taxes upon our basic $10.52 Qwest landline phone service that we rarely use (we mainly use cell phones). My concern is whether Ooma’s $3.47 taxes and fees amount is legal. Could it start charge me the same $10.40 taxes and fees once I have ported my local phone number to its service? Why could it collect different amount of fees and taxes?
2) The $11.75 fee (a year later).
Q: It seems this $11.75 “taxes and fees” is in addition to the $3.47 monthly “taxes and fees”. Is this correct?
3) International calling fee which includes 3 charges: Calling rate, Tax on every minute of a call and connection fee of 3.9 cent.
Q: I will stretch a little bit: As I understand, all of these fees are subject to change without notice which means in theory even if I have checked the rates just before making a phone call, I could still end up paying something else. My wife often makes an hour long international phone calls using a phone card. It could be a lot of money if rate is changed without our notice from 5 cents per minute to, say, 20 cents. So, does Ooma have a policy to give out a certain amount of time of advanced notice before a rate change?
4) I remember I read somewhere on Ooma websites says there is a tech support fee of about $20 per incident and $60 or something for an annual contract. I could not find that page anymore. What is this fee? Do I have to pay to get help from Ooma? It sounds a little odd to me. (I hope getting help here is free. )
5) If I do not buy prepaid calling credit, does it mean I can’t make international calls? Why should I buy the prepaid calling credit when Ooma has already had my credit card number? What can Ooma charge to my credit card anyway?
6) Any other fees I should be aware of?
Thanks a lot in advance for your inputs.