Re: new comer's quesrions
Posted: Wed Apr 21, 2010 9:52 pm
Following is what I've got. The email support IS fee and very prompt. I think I am happy with ooma so far and probably will certainly make the switch. And though I think their plan is reasonable and once the Telo is up and running, one probably does not need a tech support, i still suggested in a reply that ooma should provide 2-3 free calls of tech support in their future plan.
The reply:
Great question with respect to Ooma Care Support. Because we recently launched the Telo product and handset, we are not currently charging for Ooma Care Support, we are offering free phone support to all customers.
However, we will be implementing this change in the next quarter more than likely. We will more than likely continue offering free phone support during the first 30-60 days of activating the device, and if a customer has Ooma Premier, the thought is that phone support will be included in the Premier package as well.
Non-premier customers will have the ability to pay for the incident-based support model and will also have email support, but we have not finalized the exact details around the pay-for support model but this is the current plan.
Hope this helps, but let me know if you need additional information and I'd be glad to assist.
The reply:
Great question with respect to Ooma Care Support. Because we recently launched the Telo product and handset, we are not currently charging for Ooma Care Support, we are offering free phone support to all customers.
However, we will be implementing this change in the next quarter more than likely. We will more than likely continue offering free phone support during the first 30-60 days of activating the device, and if a customer has Ooma Premier, the thought is that phone support will be included in the Premier package as well.
Non-premier customers will have the ability to pay for the incident-based support model and will also have email support, but we have not finalized the exact details around the pay-for support model but this is the current plan.
Hope this helps, but let me know if you need additional information and I'd be glad to assist.