Telo: red light daily
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Kurtois:
Glad to hear everything worked out and you found your problem. Thanks for reporting back. Many times we tell people what to do, but get no feedback. Thanks again.
Glad to hear everything worked out and you found your problem. Thanks for reporting back. Many times we tell people what to do, but get no feedback. Thanks again.
Re: Telo: red light daily
well my Ooma Telo started flashing red today i tried eveything i read but still wont work help me please
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: Telo: red light daily
Sully:
First make sure you are using "Built-in" MAC Address.
a. Access your Ooma device “home port” by plugging in a network cable from the Ooma device’s “Home” port to a computer’s network card port. Sometimes you have to restart your computer after installing the network cable, so that a proper connection occurs.
b. Type http://setup.ooma.com in you browser address window and hit enter. The “Ooma Setup” window opens.
c. In the left hand Navigation window, select “Network”.
d. Under “Modem Port MAC Address”, select Use Built in:
e. Select the “Update button”.
f. Do a “cold boot” of the modem.
g. Do a “cold boot” of the Ooma device or Router, which ever device is next in line.
h. After the Ooma device or router cold boot, do a “cold boot” of the Ooma device or router, which ever device is next in line.
If it's still not working, call:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
First make sure you are using "Built-in" MAC Address.
a. Access your Ooma device “home port” by plugging in a network cable from the Ooma device’s “Home” port to a computer’s network card port. Sometimes you have to restart your computer after installing the network cable, so that a proper connection occurs.
b. Type http://setup.ooma.com in you browser address window and hit enter. The “Ooma Setup” window opens.
c. In the left hand Navigation window, select “Network”.
d. Under “Modem Port MAC Address”, select Use Built in:
e. Select the “Update button”.
f. Do a “cold boot” of the modem.
g. Do a “cold boot” of the Ooma device or Router, which ever device is next in line.
h. After the Ooma device or router cold boot, do a “cold boot” of the Ooma device or router, which ever device is next in line.
If it's still not working, call:
Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST
Re: Telo: red light daily
Thanks thunderbird i tried that and it still isnt working ill have to call them today
Re: Telo: red light daily
Hello,
Is the power adapter connected securely to your Ooma? Tried on a different electrical outlet?
Is the power adapter connected securely to your Ooma? Tried on a different electrical outlet?