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Recent OOMA bill on credit card (13.46 is more than tax)

Posted: Sat Oct 23, 2010 5:17 pm
by BJG7
I just checked my credit card bill. On September I was charged $3.47 covering the taxes for the phone service, but then I was charged $13.46 in October. WHY wasnt it $3.47???

Re: Recent OOMA bill on credit card (13.46 is more than tax)

Posted: Sat Oct 23, 2010 5:21 pm
by murphy
BJG7 wrote:I just checked my credit card bill. On September I was charged $3.47 covering the taxes for the phone service, but then I was charged $13.46 in October. WHY wasnt it $3.47???
$13.46 - $3.47 = $9.99
Did your Premier trial just expire?
If so that is the monthly charge for Premier.
You have to opt out of Premier if you don't want it.

Re: Recent OOMA bill on credit card (13.46 is more than tax)

Posted: Sun Oct 24, 2010 1:54 pm
by BJG7
murphy wrote:
BJG7 wrote:I just checked my credit card bill. On September I was charged $3.47 covering the taxes for the phone service, but then I was charged $13.46 in October. WHY wasnt it $3.47???
$13.46 - $3.47 = $9.99
Did your Premier trial just expire?
If so that is the monthly charge for Premier.
You have to opt out of Premier if you don't want it.

Premier expired and I am now back to Ooma Basic... as far as my account tells me (I'm pretty sure I opted out, and my account does say Im back to basic)

So has anyone else's Premier trial ended and is getting charged for it even though you are only getting Basic service?

Re: Recent OOMA bill on credit card (13.46 is more than tax)

Posted: Sat Nov 13, 2010 5:12 pm
by cjdal
I have the same problem. I was charged 13.46 in both September and October. I checked my account online and I am a basic member. Anyone figure out a way to get this resolved with Ooma?

Re: Recent OOMA bill on credit card (13.46 is more than tax)

Posted: Sat Nov 13, 2010 10:05 pm
by Jerry_NA
What did the Ooma customer service rep say about your being charged for Premier when you have basic service? The representative should have been able to fix this so you will not get charged next month.

Re: Recent OOMA bill on credit card (13.46 is more than tax)

Posted: Wed Nov 17, 2010 3:59 pm
by BJG7
Jerry_NA wrote:What did the Ooma customer service rep say about your being charged for Premier when you have basic service? The representative should have been able to fix this so you will not get charged next month.

How do you even get a hold of customer service??

Re: Recent OOMA bill on credit card (13.46 is more than tax)

Posted: Wed Nov 17, 2010 4:14 pm
by lbmofo
http://ooma.custhelp.com/

Need assistance? Call our Customer Service team at 1-888-711-6662 Monday - Friday 7am-7pm PST, Saturday-Sunday 8am-5pm PST.