Porting adventure
Posted: Fri Oct 29, 2010 7:23 am
My porting requests were going so smoothly until today:
Prior to starting the Ooma service, I had three phone numbers with Verizon, ending in 94, 64, and 26.
My primary home line ended in 94. I had distinctive ring service on this line for a fax machine ending in 64.
My home office had a dedicated separate line, ending in 26.
After setting up Ooma, I completed a port of the home office number (26) on Oct 8th without any issues.
I then opted to port my fax number (64), which was the distinctive ring service. After that completed, however, Verizon disconnected service for both the distinctive ring number (64) and my home number (94).
I called Verizon and after a few inept folks telling me I could get my number back, but needed to reestablish my account, complete with a credit check, I relented and let Verizon do the credit pull. After 60 seconds after the credit check, I was told I could not have my home number back (94) because it had been ported. Apparently, when the distinctive ring number (64) was ported, Verizon ported both 64 and 94.
Since I ultimately wanted to move 94 to Ooma anyway and had even initiated a port this morning (before I knew what a mess this was), I stopped with Verzion and called Ooma to see if we could just finish the port of 94 over to me. I basically got scripted responses that the port for 94 was just ordered this morning. After more explaining, I was told I should not have cancelled my service prior to the port (Duh! I didn't.) I tried to explain several times that according to Verizon, Ooma already has the 94 number ported to them. Nevertheless, I was instructed to reestablish service with Verizon and do the port again.
Wonderful.
So, now I'm waiting for a call back from the Verizon rep to see if they can unport 94, set up my landline again, and then I can port it (again) to Ooma. I might be fully moved over to Ooma in a few months.
As usual, customer support reps (at Verizon or Ooma) don't seem to be able to work through complicated problems, just the simple things I could have figured out for myself. If you have a slightly complicated problem, too bad.
Prior to starting the Ooma service, I had three phone numbers with Verizon, ending in 94, 64, and 26.
My primary home line ended in 94. I had distinctive ring service on this line for a fax machine ending in 64.
My home office had a dedicated separate line, ending in 26.
After setting up Ooma, I completed a port of the home office number (26) on Oct 8th without any issues.
I then opted to port my fax number (64), which was the distinctive ring service. After that completed, however, Verizon disconnected service for both the distinctive ring number (64) and my home number (94).
I called Verizon and after a few inept folks telling me I could get my number back, but needed to reestablish my account, complete with a credit check, I relented and let Verizon do the credit pull. After 60 seconds after the credit check, I was told I could not have my home number back (94) because it had been ported. Apparently, when the distinctive ring number (64) was ported, Verizon ported both 64 and 94.
Since I ultimately wanted to move 94 to Ooma anyway and had even initiated a port this morning (before I knew what a mess this was), I stopped with Verzion and called Ooma to see if we could just finish the port of 94 over to me. I basically got scripted responses that the port for 94 was just ordered this morning. After more explaining, I was told I should not have cancelled my service prior to the port (Duh! I didn't.) I tried to explain several times that according to Verizon, Ooma already has the 94 number ported to them. Nevertheless, I was instructed to reestablish service with Verizon and do the port again.
Wonderful.
So, now I'm waiting for a call back from the Verizon rep to see if they can unport 94, set up my landline again, and then I can port it (again) to Ooma. I might be fully moved over to Ooma in a few months.
As usual, customer support reps (at Verizon or Ooma) don't seem to be able to work through complicated problems, just the simple things I could have figured out for myself. If you have a slightly complicated problem, too bad.