Ooma Forums

Hello GuMan,

Can you try testing again & let me know your results?

Thx

Sorry for the late reply. I just got this. I thought the roll out for this patch was due in a week or two.

From the two immediate phones I have access to, I see no difference in behavior. The AT&T land line rings the phone, but the AT&T caller does not hear anything until the VM prompt (set for 30sec).

The Verizon Wireless phone works normal.

I rebooted both the modem and the Ooma Hub before this trial. Looking at the Hub, firmware shows as Rev: 39884.39884

I can PM you with phone number details if you need, Norm.

Yes, please send me a pm on the calls details: time & all. I can go back to our carrier.

Just a note to follow up. Norm moved me to a different carrier, and that solved the problem for incoming calls. However, the carrier is outside my local calling area, so local callers end up making a toll call. The concern I have now is that my existing land line number, when ported, will likely end up belonging to the first carrier that had the issues. I am not sure how I can tell who will end up managing a ported number.

I'm also seeing this issue (callers do not hear anything to indicate that the phone is ringing but the connections itself works fine).

Are there any solutions outside of getting a new number? That would be unacceptable.

Well,

It's back....

I had my local land line number ported from AT&T. I am now right back to where I was before Norm switched my number to a different LEC. I suspected the original LEC would be who I would end up with when I ported, since that is how the original LEC was chosen, based on my land line number.

So, Norm... what now? I have to keep this number I ported, or someone owes me a lot of $$ for porting costs and other associated changes that will need to be made for any number change.

I think Ooma needs to get onto this LEC's case and get this resolved. I mean, it was months ago I was having this problem. What are they doing, just moving everyone off of this LEC's network when they have issues? How is that fixing the problem?

BUMP!

I'm experiencing this problem also. Area code 919. It worked fine until 1-2 days ago. Have had my Ooma almost 1 year. I think this happened before but at some point fixed itself. I am missing calls and it's critical this works right now. Can I forward calls to my Cell so I don't miss them until this starts working again??

Please add my name to this list. I am using AT&T mobile and do not hear any ringing on the ooma line...can't tell if call is going through.

tnguyen wrote:Please add my name to this list. I am using AT&T mobile and do not hear any ringing on the ooma line...can't tell if call is going through.

You need to report your problem to Ooma Support also:

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST