Yet another number port question
Posted: Tue Nov 09, 2010 10:30 am
Hello all,
First, dang it takes a long time with Ooma to port a number. I have ported my phone number twice before and never took this long.
Okay, issue. The number was supposed to port yesterday, according to the my.ooma.com site. I un-forwarded my Vonage number, and put an extra phone on the vonage device so I could tell where the ported number was going. When I got home there were like six messages on the answering machine connected to vonage from Ooma that they were testing the line. The ported number still rang through the vonage line.
So today, same issue but in testing myself, I call my vonage number and now I get a disconnect message, saying "this number is no longer in service" EEEEK! I have never had this happen. I called Ooma customer service and she says "your number is scheduled to port today" well that's not what the website says but okay. I asked her if I should worry about losing my number now that it's disconnected, she then put me on hold and went to talk to the porting folks. She told me it should all be okay...Has anyone else had their ported number go dead or to a disconnect message prior to the port?
I am going to be super PO'ed if I lose that number. I live in a semi-rural area and my number is a "metro number" which makes my number local to Austin TX. (live in Bastrop TX) and they are impossible to get.
Thanks so much,
John
First, dang it takes a long time with Ooma to port a number. I have ported my phone number twice before and never took this long.
Okay, issue. The number was supposed to port yesterday, according to the my.ooma.com site. I un-forwarded my Vonage number, and put an extra phone on the vonage device so I could tell where the ported number was going. When I got home there were like six messages on the answering machine connected to vonage from Ooma that they were testing the line. The ported number still rang through the vonage line.
So today, same issue but in testing myself, I call my vonage number and now I get a disconnect message, saying "this number is no longer in service" EEEEK! I have never had this happen. I called Ooma customer service and she says "your number is scheduled to port today" well that's not what the website says but okay. I asked her if I should worry about losing my number now that it's disconnected, she then put me on hold and went to talk to the porting folks. She told me it should all be okay...Has anyone else had their ported number go dead or to a disconnect message prior to the port?
I am going to be super PO'ed if I lose that number. I live in a semi-rural area and my number is a "metro number" which makes my number local to Austin TX. (live in Bastrop TX) and they are impossible to get.
Thanks so much,
John