I got you all beat... I placed my order for 3 handsets the evening of 10/16, they just became available on their web site then (I am in Southern California.) My Discover card was charged on 10/17. Having received no order acknowledgment or emails but only the charge on my cc like most of you, on Friday I emailed their CS asking, basically, "Hey, what's up with my order?" 24 hours later I got a semi-canned response:
This is to confirm your order for 3 HD2 handsets with free shipping for $163.09. Your confirmation number is OID-291-xxxxxxxxxxxxx. The handsets should be shipped out by next week.
If you have further questions or require additional clarification, blah blah blah
Yesterday I figured I would give them another holler, as another week has almost gone by with no info whatsoever, and now you forum guys got me worried... Another 24 hours go by and I get this:
Hi,
Thank you for contacting Ooma support. We already escalated your issue to our distribution team. Please wait for the UPS tracking number that we will send to your email within the week.
If you have further questions or require additional clarification, blah blah blah
That they escalated "my" issue to the distribution team sounds to me like someone back in the warehouse ain't talking to someone in the office. And does "within this week" mean within tomorrow or within a week starting from today?
We'll see. But, I think most of us are on the same boat with this. If the handsets are as good as they seem, they'll be worth an extra week of wait, but that's not the issue. It annoys me to no end when vendors charge my credit card several days or weeks before shipping anything. It's unprofessional and unethical, especially for a supposedly high tech company like Ooma.
Umberto - Altadena, CA