Same here, 7am on the 17th for 4 phones and just got a number... the cynic in me says they just generated everyone's shipping label to placate us so I'll believe it when UPS reports picking it uprichj11 wrote:Oh my, I JUST received a UPS Tracking email. Ordered early on 17 OCT.
Was it my turn or was it the email I sent them last night asking WTF politely?
Good day! Thank you for contacting Ooma Customer Care!
I understand your concern. Let me work with you on this.
I checked with our Sales Department and was informed that the shipping will start next week due to the high demand of this device.
We apologize for the delay.
If you have further questions or require additional clarification, please write me back and I will respond to you as quickly as possible, usually the same day. Your satisfaction is important to me, and I will make sure we bring this to resolution consistent with your expectations. If it’s more convenient, you can also visit our support website https://www.ooma.com/support and check out our wide variety of helpful articles that may answer any additional questions that might come up in the future.
Thank you for choosing Ooma! Have a nice day!
Ooma Customer Care Specialist "
Same thing here. I only received a partial shipment. How could OOMA not foresee this and give it's customers some kind of heads up?umbertob wrote:I got two HD2 handsets today. Too bad I had ordered 3 of them... There was a note in the box, missing handsets will apparently ship in 3-4 weeks. Needless to say, I was charged for 3 of them nearly 2 weeks ago.
I was a little disappointed that all I have is a "note" telling me to be patient. No email, no call...
Completely unsatisfactory... in my opinion.