It works needing a bit of a tweaking at the plug (how far inserted etc).murphy wrote:The LG SGEY0003607 is a stereo headset with tip, ring, ring, ring (4 contacts) on the plug. I would not expect it to work with the HD2 which I "assume" has a jack that supports tip, ring, ring (3 contacts).
HD2 volume levels are either too loud or too quiet
Re: HD2 volume levels are either too loud or too quiet
FYI,
Today I tested 4 different headsets with the following new firmwares that were pushed to me recently:
BASE Version: 63330 (was 63162, and 63045, and 62596)
HS version: 63327 (was 63034, and 63023, and 62596)
RFP version: 63184 (was 63077, and 63003, and 62780)
All callers report the same problems: they can't hear me due to low volume, and my voice sounds "garbled" or "digitized".
My mouth is about 1 to 1.5 inches away from the headset microphone. This is the same distance it has always been.
Switching to a non-Ooma handset solved the problems.
Sorry I can't be more helpful.
Today I tested 4 different headsets with the following new firmwares that were pushed to me recently:
BASE Version: 63330 (was 63162, and 63045, and 62596)
HS version: 63327 (was 63034, and 63023, and 62596)
RFP version: 63184 (was 63077, and 63003, and 62780)
All callers report the same problems: they can't hear me due to low volume, and my voice sounds "garbled" or "digitized".
My mouth is about 1 to 1.5 inches away from the headset microphone. This is the same distance it has always been.
Switching to a non-Ooma handset solved the problems.
Sorry I can't be more helpful.
Telo * 2 Telo HD2 handsets * Linx * Bluetooth Adapter * Verizon FiOS 75M/35M
Re: HD2 volume levels are either too loud or too quiet
See my post here:
viewtopic.php?f=9&t=14753&p=103053#p103053
I just requested a firmware update and received newer versions than rasa7777 listed and the headset mic is still not working properly.
I've also uploaded a voice mail with and without the headset mic so you can hear the difference.
viewtopic.php?f=9&t=14753&p=103053#p103053
I just requested a firmware update and received newer versions than rasa7777 listed and the headset mic is still not working properly.
I've also uploaded a voice mail with and without the headset mic so you can hear the difference.
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- Joined:Sat Nov 03, 2012 8:26 am
Re: HD2 volume levels are either too loud or too quiet
Any update on this from Product Management? As far as I'm concerned, I have two unusable phones sitting on my desk. Something as simple as "we're aware of the problem and looking into a fix" would be great. I'm not a fan of spending $100 on 2 phones and having them not work properly out of the gate.
Re: HD2 volume levels are either too loud or too quiet
I feel the same way, except I now have 3 unusable phones. I either want to return these or get the problem fixed. I have ulnar nerve neuropathy can can't hold a phone to my ear and people hate speakerphone usage.Ba-Ba-Boosh wrote:Any update on this from Product Management? As far as I'm concerned, I have two unusable phones sitting on my desk. Something as simple as "we're aware of the problem and looking into a fix" would be great. I'm not a fan of spending $100 on 2 phones and having them not work properly out of the gate.
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- Posts:10
- Joined:Sat Nov 03, 2012 8:26 am
Re: HD2 volume levels are either too loud or too quiet
It's extremely disappointing that we haven't received a response on this. I will definitely *not* be recommending the HD2 to anyone else. They seem to make a great set of $100 paperweights though.charlie wrote:I feel the same way, except I now have 3 unusable phones. I either want to return these or get the problem fixed. I have ulnar nerve neuropathy can can't hold a phone to my ear and people hate speakerphone usage.
Re: HD2 volume levels are either too loud or too quiet
I have the same issue with my HD2 and using a Panasonic KX-TCA60 Hands Free Headset. Works great with my DEC 6.0 Panasonic phones and Nokia Cell phone. Volume level is OK, but voice is full of static and low.rasa7777 wrote:I have 4 different headsets but none list the model. Two are Plantronics, and one is a Panasonic. None of them have ever had any issues using a variety of Panasonic and other non-Ooma handsets.Dennis P wrote:Can you post the make/model of the headsets you are using? Are you using a jack adapter of any kind or are they natively the correct size?
I am not using any sort of adapter. I am plugging the headsets directly into the handsets.
One of the reasons I wanted the new HD2 handset was because of the headset jack.
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- Posts:6388
- Joined:Mon Nov 08, 2010 4:41 pm
Re: HD2 volume levels are either too loud or too quiet
I just heard today that Ooma is still working on this problem and expect to have a fix in the next few days.
Re: HD2 volume levels are either too loud or too quiet
We've pinpointed the software change that introduced the headset buzz. Stay tuned.
Re: HD2 volume levels are either too loud or too quiet
I just received my hd2 and the volume is very low..even at MAX setting. The speakerphone volume is ok (could be a little louder).
I've not had complaints from other people about how my voice sounds, but on my end it is way to quiet. I've logged a helpdesk ticket.
Base: 63430
HS: 63427
I've not had complaints from other people about how my voice sounds, but on my end it is way to quiet. I've logged a helpdesk ticket.
Base: 63430
HS: 63427