To bad that you can't find someone that uses the Ooma Telo and the Ooma Telo handsets, that lives nearby that could help you. Probably someone that understands and is experienced with the Ooma Telo, could do a factory reset on you Ooma Telo and your Ooma Telo handsets, and have them up and running in no time.watsonj1 wrote:I just cannot get this left soft key + 0 while turning on just won't work for me.
I have not successfully reset my ooma telco main unit because I had to go thru hell with them to get the brand new unit to work. So if I reset something that was working it might not work at all. I have tried the telephone units several times, but they refuse to work. When I first got them with the original teco it worked fine and I put in the pen.
I retired the telephone units to a box in the garage. My in home wireless system works better anyway.
Another thing OOma cannot get their records straight to record a new unit I purchased from them on 10/28/2011. I also purchased a extended warranty for a year. They have original dates of old unit in system and new mac number of new unit purchased. They say they do not know how to correct it and that I should keep record of all my ref #. Well it is almost a month later now and they are sending me letters with wrong information asking if I want to purchase extended warranty. I do not know what to think now. Since they cannot keep records will the extended warranty even be any good should I need it before it expires in Oct 28, 2013. I cannot get these fine folks to work with me they just brush me off and say it will eventually correct itself. Well I do not believe it for a minute.
As for straightening out your Ooma Profile records, I prefer to use E-mails to Ooma Customer Support. It seems like I get better results.
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST