About an hour later, I had a problem adding the 2nd free phone line and went back to Mark at Live Help. After we got that figured out, I ask Mark about the Free Gift that the Ooma website states you get when you get a Premier account. Here is the link:
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Mark then tells me that I do not get a Free Gift because I got a discount on the HD2 phone. I explained to Mark that the Ooma website clearly states that if you get a Premium account, you get a Free Gift and nowhere does it state that you give up the Free Gift if you get a HD2 phone, regardless of the price.
When I initially asked what the prices were for Premier and the HD2 phone, Mark did not bother to tell me that I was giving up my rights to a Free Gift. When I asked Mark where on the Free Gift page is states that I do not get a Free Gift if I get a HD2 phone at the price I was quoted, and his reply was startling:
I then gave him the link to their own website page that clearly states what Free Gifts are offered for signing up to Premier and in his reply, gave me a link to the HD2 page:Mark: One moment
Mark: Our website is still under construction
Mark: I cannot pull up the Information
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I tried every way imaginable to communicate with Mark at Live Help, but he kept saying that I get no Free Gift, even though the Free Gift is expressly for those who signup for Premium service, which I did! I then told him that I would go online to discuss this, but I would also take it to Ooma management to find out why Ooma Support was taking this position. What was Live Help's response? Mark said he could cancel my HD2 phone and then give me my free gift. Are you kidding me?
Mark also said he would inform his manager about this so he could help, to which I said that I wanted this manager to contact me via phone to discuss it. As of this writing, I have not heard back from Ooma.
At this point, I had wasted an hour and was ready to say something I would regret, so I told him goodbye. Can someone tell me why this occurred and if Ooma has this policy, why it is not on the Annual Premier website page and why was this not disclosed to me when I signed up using Live Help?
So far, my first two hours of Ooma Premier have been horrible!