Post
by Telo_BK » Tue Mar 19, 2013 10:10 pm
It's tech support that is closed on the weekend. I am new to Ooma, starting- you guessed it- on Saturday. I got a replacement device- wait for it- last Thursday but had a meeting, and so couldn't do anything with it until Friday, when I found out the new wireless adapter was probably bad. So I am waiting for a new one, and UPS messed up so it won't be here until Thursday, a couple of days from now, and I will have a couple of hours until tech support closes for the day. Then, if it's still not working or there's another issue, I will have whatever time I can find on Friday to try to resolve this. So far I am 10 days into my free trial of Premiere. I've gotten about 8 or 10 test calls to show for it.
Do ya' think that if Ooma wants to be my phone company, and my neighbors', they might want to consider offering Tech support on the weekends? My current (unfortunately) phone company offers it 24/7, and I don't have to waste my time to get to tier-2 if the issue warrants it.
BTW: I am an embedded systems designer, with lots of experience designing telephony equipment. I fear for the friends I am called upon to help with their printers and networks. Losing phone service for a whole weekend (at minimum) is not something to which I look forward.