How to install/cancel Premier?
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- Posts:1
- Joined:Thu Jun 04, 2009 5:34 pm
I just installed Ooma and everything is working fine. My question is, was Premier (free trial) automatically turned on when I installed Ooma or do I actually have to do something to activate it? I just don't want to be unknowingly billed at the end of 60 days without knowing it was activated the whole time.
Thanks!
Thanks!
Re: How to install/cancel Premier?
You'll automatically have it until your trial period expires.
Wayne
Wayne
Re: How to install/cancel Premier?
There is no automatic billing for Premier after the trial period. Premier only automatically bills after you sign up for it. Also, you should see a number of days countdown for the Premier trial on the left hand side of the lounge.
Re: How to install/cancel Premier?
I was wondering if my Premier service would automatically renew at the end of one year or if I would be asked if I wanted to renew. Since it automatically renews, what do I need to do at the end of one year if I decide I do not want to continue it? Do I have to call them?bw1 wrote:There is no automatic billing for Premier after the trial period. Premier only automatically bills after you sign up for it. Also, you should see a number of days countdown for the Premier trial on the left hand side of the lounge.
Re: How to install/cancel Premier?
You didn't read correctlyt6man wrote:I was wondering if my Premier service would automatically renew at the end of one year or if I would be asked if I wanted to renew. Since it automatically renews, what do I need to do at the end of one year if I decide I do not want to continue it? Do I have to call them?bw1 wrote:There is no automatic billing for Premier after the trial period. Premier only automatically bills after you sign up for it. Also, you should see a number of days countdown for the Premier trial on the left hand side of the lounge.
The trial period automatically cancels itself, it does not automatically renew.
It ONLY automatically renews if you decide to sign up for premier. Since you did not, you will not be billed
Re: How to install/cancel Premier?
According to the terms, the premier service will atomically rebill if you don't cancel it.t6man wrote:I was wondering if my Premier service would automatically renew at the end of one year or if I would be asked if I wanted to renew. Since it automatically renews, what do I need to do at the end of one year if I decide I do not want to continue it? Do I have to call them?bw1 wrote:There is no automatic billing for Premier after the trial period. Premier only automatically bills after you sign up for it. Also, you should see a number of days countdown for the Premier trial on the left hand side of the lounge.
https://www.ooma.com/termsandconditions/
(e) Automatic Billing: Certain of our Services, including but not limited to our Premier Services, feature automatic rebilling. In such circumstances, for your convenience, your credit card will be automatically billed at the end of each term which will renew your membership for another like term. You may terminate automatic rebilling at any time by notifying us at least thirty (30) days before rebilling is to take place. Failure on your part to notify us of your desire not to be rebilled, will result in your account being rebilled and you agree to hold harmless and indemnify us from any and all claims of wrongful billing.
Re: How to install/cancel Premier?
I'm not 100% sure I believe what you say is accurate, as in the terms for the trial it says (see link above):but2002 wrote:You didn't read correctlyt6man wrote:I was wondering if my Premier service would automatically renew at the end of one year or if I would be asked if I wanted to renew. Since it automatically renews, what do I need to do at the end of one year if I decide I do not want to continue it? Do I have to call them?bw1 wrote:There is no automatic billing for Premier after the trial period. Premier only automatically bills after you sign up for it. Also, you should see a number of days countdown for the Premier trial on the left hand side of the lounge.
The trial period automatically cancels itself, it does not automatically renew.
It ONLY automatically renews if you decide to sign up for premier. Since you did not, you will not be billed
(c) Trial offers and special promotions: ooma may offer its customers free trials of individual or bundled services as special promotions from time to time. Such services are not guaranteed and can be modified, extended, altered, or cancelled by ooma at any time without notice. You will be notified when these features and services are due to expire. Should you fail to notify ooma of your intention to cancel the use of these promotional features and services beyond the trial period, you may be charged fees for continued usage.
Re: How to install/cancel Premier?
From what I've read, you'll get an email sometime before it will automatically renew and presumably an opportunity to cancel at that time.t6man wrote:I was wondering if my Premier service would automatically renew at the end of one year or if I would be asked if I wanted to renew. Since it automatically renews, what do I need to do at the end of one year if I decide I do not want to continue it? Do I have to call them?bw1 wrote:There is no automatic billing for Premier after the trial period. Premier only automatically bills after you sign up for it. Also, you should see a number of days countdown for the Premier trial on the left hand side of the lounge.
This all assumes you've signed up for an annual premier subscription.
Re: How to install/cancel Premier?
You automatically get a 60 day trial of premier (6 months if you buy from Costco) starting when you activate the ooma service.iSEPIC wrote:I'm not 100% sure I believe what you say is accurate, as in the terms for the trial it says (see link above):but2002 wrote:You didn't read correctlyt6man wrote: I was wondering if my Premier service would automatically renew at the end of one year or if I would be asked if I wanted to renew. Since it automatically renews, what do I need to do at the end of one year if I decide I do not want to continue it? Do I have to call them?
The trial period automatically cancels itself, it does not automatically renew.
It ONLY automatically renews if you decide to sign up for premier. Since you did not, you will not be billed
(c) Trial offers and special promotions: ooma may offer its customers free trials of individual or bundled services as special promotions from time to time. Such services are not guaranteed and can be modified, extended, altered, or cancelled by ooma at any time without notice. You will be notified when these features and services are due to expire. Should you fail to notify ooma of your intention to cancel the use of these promotional features and services beyond the trial period, you may be charged fees for continued usage.
If you don't subscribe to premier, you don't have to provide a credit card, so ooma wouldn't be able to charge any fees at the end of the 60 day trial.
I think the TOS you've listed above, are possibly for future trials or promotions.
Re: How to install/cancel Premier?
How do I add a second line during the ooma premier trial?
Thank you.
Thank you.