The problem went away for a couple of days last week but it is now back to going directly into voicemail. I haven't changed anything regarding my setup or preferences.
Does anybody have any ideas as to what is happening, or, what to do to correct the problem?? (I will be calling customer service later today to see if they have any suggestions.) Did ooma change anything regarding how voicemail is handled or the setup of it?
We had blacklisted 312-100-1000 because we had been getting unsolicted calls from that number. Apparently, my work number, when forwarded, also displays 312-100-1000 -- explaining why the number would go directly into voicemail. I believe these numbers are like this because they originate from a VOIP system.
So, I removed the 312-100-1000 from the blacklist and now calls that are forwarded from my work number are coming through vs. going directly into voicemail.
The remaining issue is that I have no way to stop unsolicted calls that have the same display number.
Anyway, thanks to Wayne for putting me on the right track to resolving the problem.
By the way, Tech support was of no help. They just said that the problem had nothing to do with ooma.
Check with the tech people at your job. Does your company run a VOIP business system? Perhaps the administrator set up the company's caller ID to that number or perhaps it defaults to that depending on the VOIP systemWayneDsr wrote:Interesting....
I wonder why your work number shows up wrong?